# Celonis

## Kurzbeschreibung
**“Industrialize Enterprise AI. Make Enterprise AI work.”**


Celonis connects data from enterprise systems to create a dynamic, context-aware view of business processes. Companies can analyze workflows, identify causes of delays or policy violations, run simulations, and automate actions. AI capabilities such as Process Copilot, machine learning, predictions, and agent integration make process knowledge accessible through natural language and operational applications.

## Claim
Industrialize enterprise AI. Make enterprise AI work.

## Geeignet für
- API Integration
- Automation / Workflows
- Data Analysis
- Finance / Accounting
- Productivity & Planning
- Sales / Sales
- Knowledge Management / Internal Search

## Kernfunktionen
- API Integration
- Automation
- Compliance Audit
- Data Analysis
- Data visualization
- Financial Analysis
- AI agents
- Inventory Management
- Risk Analysis
- Trend Analysis

## Preismodell
- **free:** **Celonis Free Plan**

An officially promoted free option designed to help you get started with the platform and for limited process mining applications. Current self-service availability may be restricted based on your account or region and should be verified in advance.
- **subscription:** **Custom Celonis Subscription**


Enterprise contracts are based on platform scope, data volume, applications, users, processes, and support requirements; there is no public standard price list.
- **other:** **Celonis Process Intelligence Platform **Data Core, process data model, process mining, analytics, action and business apps, and integrations.


**Process Copilot **Natural language queries, process analytics, charts, summaries, and context-aware insights.



**AgentC **Suite for building, connecting, orchestrating, and governing AI agents with process context.


**AI API / Intelligence API** Integration of Celonis process knowledge and Copilot features into external applications, communication platforms, and agent systems.



**Marketplace and Business Apps** Preconfigured applications and process solutions for finance, supply chain, procurement, sales, manufacturing, and other areas.


**Premium and Premier Plus Support** Extended support, service, and maintenance models for mission-critical installations.



**Consulting and Partner Services **Implementation, process modeling, data integration, consulting, and industry-specific solutions provided by Celonis and its partners.


**Celonis Academy** Training and certification programs for users, analysts, developers, and implementation teams.

## DSGVO und Datenschutz
**Gesamteinschätzung:** Yes

**On-prem / local hosting: partially**

The website documents the on-premise extractor and on-premise clients. These run on physical local servers or in private cloud environments but serve as a bridge to the Celonis platform. A complete local deployment of the entire platform or the model is not documented on the website.

**Private Cloud / Data Center: Partially**

Celonis documents the use of on-premise extractors in secure private cloud environments such as VPCs/VNets. This confirms the use of controlled subcomponents within private infrastructure, but there is no clearly documented, dedicated private cloud deployment of the entire solution.

**EU SaaS / Managed: Covered**

Celonis describes the platform as a cloud service and states that European customers’ data is hosted in an EU data center. For AI applications, the same region as for the Celonis platform is explicitly specified; thus, for EU hosting, this also means EU hosting.

**Hybrid: covered**

The website describes a hybrid approach: on-premises or private infrastructure for extractors/clients and cloud-based processing and orchestration within the Celonis platform.

**AVV / DPA: Covered**

The Terms & Conditions page includes a direct link to a “Data Processing Agreement.” Additionally, links are provided to TOMs, an Information Security Annex, and SCCs.

**No Training: Covered**

The Responsible AI page states that customer data is not used to train large language models. Fine-tuning by Celonis only takes place with the customer’s explicit consent; according to the website, AI features can also be disabled at any time.

**Open Source / Transparency Path: Indirect / Not Available**

No reliable open-source, open-weights, or self-hosted model path for the overall solution was found on the website. While there is documentation on integrations and local connector components, there is no clear disclosure of open model components or a comprehensive transparency/sovereignty path.

**Data Processing**

The website describes a predominantly cloud-based operating model for the Celonis platform. According to the documentation, customer data is processed via Microsoft and Amazon hosting; the region of the customer database generally corresponds to the customer’s location—for European customers, this means the EU. Local or private components exist in the form of on-premises extractors or on-premises clients, while orchestration and processing are largely cloud-based. According to the website, AI applications use the same hosting region as the Celonis platform.

**Conclusion**

For users in the EU/EEA, Celonis is, based on its own website, well documented overall and can be considered GDPR-compliant when used in the best available manner: EU hosting for European customers, a Data Protection Agreement (DPA)/Service Level Agreement (SLA), subprocessors, Trusted Third Parties (TTPs), Standard Contractual Clauses (SCCs), and statements regarding AI training are provided. However, there is no evidence of a specifically named EU server location or a complete on-premises deployment of the entire platform or the models. Therefore, the strength lies primarily in the documented EU SaaS/hybrid path, not in a purely local, complete installation.

**Sources**

- [https://www.celonis.com/privacy-policy](https://www.celonis.com/privacy-policy)
- [https://www.celonis.com/legal/trust-center/privacy](https://www.celonis.com/legal/trust-center/privacy)
- [https://www.celonis.com/legal/terms-and-conditions/celonis-services](https://www.celonis.com/legal/terms-and-conditions/celonis-services)
- [https://docs.celonis.com/en/data-security.html](https://docs.celonis.com/en/data-security.html)
- [https://docs.celonis.com/en/how-do-i-set-up-an-on-premise-extractor--2401299.html](https://docs.celonis.com/en/how-do-i-set-up-an-on-premise-extractor--2401299.html)
- [https://docs.celonis.com/en/on-prem-clients.html](https://docs.celonis.com/en/on-prem-clients.html)
- [https://www.celonis.com/de/legal/trust-center/responsible-ai](https://www.celonis.com/de/legal/trust-center/responsible-ai)
- [https://docs.celonis.com/en/process-copilot.html](https://docs.celonis.com/en/process-copilot.html)

On its website, Celonis outlines several key components for GDPR-compliant use within the EU/EEA: a Privacy Notice, a linked General Terms and Conditions (GTC)/Data Processing Agreement (DPA), a linked list of subprocessors, technical and organizational measures, and statements regarding the EU region for European customer data. Regarding AI features, it is further specified that customer data is not used to train large language models and that fine-tuning is performed only with the customer’s explicit consent. This clearly demonstrates a practical approach to GDPR-compliant use within the EU/EEA.

**Positive**

Positive aspects include the Privacy Notice available on the website, the linked General Terms and Conditions (GTC)/Data Processing Agreement (DPA), the linked list of subprocessors, the linked Standard Contractual Clauses (SCCs) and Terms of Use (TOMs), as well as the statement that European customers’ data is generally hosted in an EU data center. For AI applications, Celonis also states that hosting takes place in the same region as the Celonis platform and that customer data is not used for training LLMs; fine-tuning is performed only with the customer’s explicit consent.

**Negative**

A limitation is that the website does not specify a particular member state or a specific EU data center address; it only states in general terms that European customer data is hosted in the EU. The website does not provide evidence of a complete, genuine on-premises deployment of the platform; the documented on-premises components primarily concern extractors and clients, while processing and orchestration run via cloud services. An explicit opt-out function via the UI for AI training is not described; instead, training is generally ruled out, and fine-tuning is contingent upon explicit consent.

**Server Location**

The website does not specify a concrete server location by country or city. It only states that Celonis uses Microsoft and Amazon hosting and that the hosting location of the customer database generally corresponds to the customer’s location; for European customers, this means a data center in the EU. For AI applications, the same region is specified as for the Celonis platform; thus, for EU hosting, the hosting is also in the EU.

## Hosting und Daten
- **On-Prem / lokales Hosting:** teilweise / indirekt
- **Private Cloud / Rechenzentrum:** teilweise / indirekt
- **EU SaaS / Managed:** abgedeckt
- **Hybrid:** abgedeckt
- **AVV / DPA:** abgedeckt
- **Kein Training auf Kundendaten:** abgedeckt
- **Open-Source / Transparenz-Pfad:** unknown

## Standort
**Land:** Germany

**Taxonomie:** Germany

Celonis SE, Theresienstraße 6, 80333 Munich, Germany.

## Vorteile
- Integrates AI with real-world process and business data
- High transparency regarding process variations, bottlenecks, and root causes
- Scalable for large data volumes and complex organizations
- Object-centric model instead of isolated case-by-case analysis
- Natural language via Process Copilot
- Robust integration and automation capabilities
- Administrators can select or block individual LLM providers
- BYOM for more controlled model deployment
- DPA, SCC, TOMs, and current subprocessor documentation available.

## Nachteile
- Implementation and data modeling can be time-consuming.
- Value depends heavily on data quality, system access, and process definition.
- Primarily designed for enterprises and larger process landscapes.
- Pricing is calculated on a case-by-case basis and is difficult to compare publicly.
- No publicly documented full on-premises operation of the current core platform.
- Generative AI does not automatically deliver reliable business decisions.
- Additional Celonis or third-party components may be required for comprehensive governance.
- Process data may involve extensive employee, customer, or supplier data.
- Model availability and data protection depend on the selected LLM configuration.

## Quellen
- Offizielle Website: https://www.celonis.com/

## Letzter Datenstand
2026-06-13

## Originalseite
https://kifox.ai/en/ki-tools/celonis-en/