# Connect AI

## Kurzbeschreibung
**“Leading partner for AI assistants for Swiss network operators and fiduciary firms”**


**Connect AI** develops and operates tailor-made AI assistants for companies, primarily for customer service, internal knowledge work, sales, and industry-specific scenarios such as fiduciary services. The core product, Employee GPT, is marketed as a secure alternative to ChatGPT/Copilot for companies that can be operated in Switzerland or the EU. The offering is complemented by AI rollout programs for executives, teams, and companies.

## Claim
AI assistants for businesses, especially for customer service, internal knowledge work, sales, and industry-specific scenarios such as fiduciary services

## Geeignet für
- Automation / Workflows
- Data Analysis
- Data Extraction / Document Analysis
- Email / Communication
- Finance / Accounting
- Customer Service & Chatbots
- Marketing & Advertising
- Productivity & Planning
- Programming / Software Development
- Research
- Social Media
- Texts / Content
- Translations
- Sales / Sales

## Kernfunktionen
- Automation
- Chatbot
- AI Agents
- Knowledge Base

## Preismodell
- **subscription:** **Employee GPT / Employee GPT** Secure private ChatGPT alternative for companies; according to the provider, with internal knowledge sources, Swiss hosting, no training on customer data, role-based permissions, private container environments, and customer ownership of data, knowledge bases, and chat logs. The pricing logic is described in a blog post as a monthly fee per employee plus a one-time onboarding fee.


**AI Customer Support** AI agents, help center, personalized responses, knowledge library, analytics and reports, service quality, and multilingual 24/7 support.


**Sales Agent** Personal sales agent for customers, lead qualification, product recommendations, upselling/cross-selling, audience insights, analytics, and reduction of cart abandonment.


**Event Agent / TreuhandGPT / AI Strategy** Listed on the website as additional solutions; specific public details on plans and features are not fully verifiably available.
- **other:** **Customer-specific implementation & operation** The Terms and Conditions describe Connect-AI Services as the customer-specific implementation and operation of the Connect-AI platform; fees, packages, usage volume, and term are defined in the respective Agreement.


**Onboarding / Consulting / Integrations **According to the Employee-GPT blog, the pricing framework includes not only the platform and secure hosting but also training and personal support; specific terms are clarified on a project-by-project basis.

## DSGVO und Datenschutz
**Gesamteinschätzung:** Conditional

**On-prem / local hosting: partially**

On the Employee-GPT page, the pricing section lists “Hosting Preference (Cloud or On-Premise).” This suggests an on-premises/local option. However, the website does not describe in detail whether the solution, strictly speaking, runs entirely on the customer’s own hardware, including a local model.

**Private Cloud / Data Center: Partially**

The website mentions “role-based access rights and private container environments” as well as “hosting with FINMA-certified partners.” This suggests isolated, controlled environments. However, the website does not clearly state whether this is offered as a dedicated private cloud architecture for customers by default.

**EU SaaS / Managed: Partially**

The website promotes a managed service with data storage “in Switzerland or the EU” and mentions Swiss/EU hosting for certain models. At the same time, specific details are missing regarding EU data residency by operating model, all subprocessors, and guaranteed EU/EEA locations. Therefore, this is only partially covered.

**Hybrid: Indirect / Not Available**

The combination of self-hosted open-source models, API access to closed models, and “cloud or on-premises” suggests possible hybrid setups. However, the website does not specifically describe an explicitly defined hybrid architecture with a division of processing between internal and external sources.

**DPA: Covered**

There is a separate “Data Processing Agreement” subpage on the website with a downloadable DPA PDF. This confirms the presence of a DPA on the provider’s website.

**No Training: Partially**

The Employee-GPT page explicitly states “No use of customer data for model training” and “EmployeeGPT does not store or further use your input/output data.” At the same time, the DPA page states that “User-provided information may be stored and analyzed for further development and customized offers.” This does not appear entirely consistent; a robust, contractually defined opt-out/no-training mechanism applicable across Europe is not fully documented on the website.

**Open Source / Transparency Path: Partial**

It mentions “self-hosted open-source models,” including Mistral, Gemma, and Deep Seek, which opens up a path to transparency and sovereignty. The website does not provide further details on which specific components are open-source, which parts are self-hostable, or how extensive the export and migration options are.

**Data Processing**

Data processing is presented in two parts on the website: From a product perspective, Connect AI describes Employee GPT as a privacy-focused offering with data stored in Switzerland or the EU, Swiss infrastructure, optional self-hosted open-source models, private container environments, and a hosting preference of “cloud or on-premises.” The general privacy policy, on the other hand, describes broader corporate and web tracking/communication processing, with physical data stored in Switzerland and Europe, electronic customer data stored on Google Cloud, and CRM usage via HubSpot, which, according to the website, stores data in the U.S., among other locations; it also mentions possible data transfers outside Switzerland/the EU/the EEA.

**Conclusion**

Based on the website, Connect AI cannot be generally classified as fully GDPR-compliant for users throughout the EU/EEA; however, there is a plausible path to data-protection-friendly use: controlled hosting in Switzerland or the EU, possibly even “on-premises,” plus self-hosted open-source models. Because key evidence for a robust overall EU/EEA assessment is missing or inconsistent—particularly regarding transfers to third countries, subprocessors, exact data center locations, and certifications—the overall assessment is “conditional.”

**Sources**

- [https://www.connectai.ch/privacy-policy](https://www.connectai.ch/privacy-policy)
- [https://www.connectai.ch/employee-gpt](https://www.connectai.ch/employee-gpt)
- [https://www.connectai.ch/en/dpa](https://www.connectai.ch/en/dpa)
- [https://www.connectai.ch/en/employee-gpt](https://www.connectai.ch/en/employee-gpt)
- [https://www.connectai.ch/](https://www.connectai.ch/)

The website contains several positive statements regarding the privacy-friendly use of Employee GPT in the European context, particularly regarding data storage in Switzerland or the EU, self-hosted open-source models, “cloud or on-premises,” and “no use of customer data for model training.” However, for an assessment covering the entire EU/EEA area, the documentation is not sufficient to warrant an unqualified “yes,” because the general privacy policy also mentions data processing outside the EU/EEA, and there is no clear, detailed evidence—freely accessible on the website—regarding EU/EEA data residency, a list of subprocessors, or certifications. The best available approach appears to be a controlled deployment close to the EU/Switzerland via Swiss/EU hosting or “on-premises,” but this is only partially documented.

**Positive**

Positive aspects include the product-related statements regarding Employee GPT: “Your data is anonymized and remains in Switzerland or the EU,” “No use of customer data for model training,” “role-based access rights and private container environments,” “Hosting with FINMA-certified partners,” as well as the statement that self-hosted open-source models and hosting preferences—“cloud or on-premises”—are supported.

**Negative**

A negative or limiting aspect is that the general privacy policy also mentions transfers to third countries and lists Google Cloud and HubSpot; furthermore, it states that recipients may be located outside Switzerland/the EU/the EEA. A publicly accessible, specific list of subprocessors, reliable details on EU data center locations, a clearly described EU data residency model for all variants, and relevant certifications such as ISO 27001 or SOC 2 are not provided on the website.

**Server Location**

Employee GPT product page: Data remains “in Switzerland or the EU”; it also mentions “Swiss infrastructure” and, for the Swiss models, “no data transfer abroad.” General Privacy Policy: physical data is stored in “Switzerland & Europe,” while electronic data from customers and users is stored on Google Cloud; HubSpot stores data in the U.S., among other locations. Specific individual EU/EEA data center countries are not listed on the website.

## Hosting und Daten
- **On-Prem / lokales Hosting:** teilweise / indirekt
- **Private Cloud / Rechenzentrum:** teilweise / indirekt
- **EU SaaS / Managed:** teilweise / indirekt
- **Hybrid:** unknown
- **AVV / DPA:** abgedeckt
- **Kein Training auf Kundendaten:** teilweise / indirekt
- **Open-Source / Transparenz-Pfad:** teilweise / indirekt

## Standort
**Land:** Switzerland

**Taxonomie:** Switzerland

Connect AI Group GmbH, Lagerstrasse 93, 8004 Zurich, Switzerland

## Vorteile
- Clear focus on companies with data protection and governance requirements.
- Tailored AI agents instead of just a generic chatbot.
- Multiple practical solutions: internal AI, customer service, sales, events, fiduciary services.
- Publicly accessible DPA with audit, deletion, and subprocessor provisions.
- Multi-LLM strategy including open-source and proprietary models.
- Adoption/enablement programs for leadership, teams, and enterprise.

## Nachteile
- No standardized, transparent platform pricing tier publicly visible for all solutions.
- Strong consulting/project character; less low-threshold than typical self-service SaaS tools.
- The data protection situation depends on the configuration; according to the DPA, US/UK subprocessors may also be involved depending on the setup.
- The general privacy policy is older (as of January 2024) and still mentions Privacy Shield.
- The privacy policy explicitly states that data may be transmitted via email/web form without encryption.

## Quellen
- Offizielle Website: https://www.connectai.ch/

## Letzter Datenstand
2026-04-30

## Originalseite
https://kifox.ai/en/ki-tools/connect-ai-en/