# ElevenLabs

## Kurzbeschreibung
“Bringing technology to life”


**ElevenLabs** is an AI platform for speech synthesis, voice cloning, speech-to-text, dubbing, sound effects, music, conversational agents, and audio APIs.


The company no longer positions itself solely as a voice tool, but as a platform with ElevenCreative, ElevenAgents, and ElevenAPI for creators, businesses, and developers.

## Claim
Bringing technology to life

## Geeignet für
- Audio / Voice
- Images
- Design / Graphics
- Customer Service & Chatbots
- Music
- Translations

## Kernfunktionen
- Audiobook Creation
- Sound Effects
- Voice Assistant
- Text-to-Speech
- Voice Cloning
- Transcription
- Video Translation

## Preismodell
- **free:** Includes text-to-speech, speech-to-text, sound effects, voice design, music, productions, image & video, as well as limited studio projects and monthly credits.
- **subscription:** **Starter **Everything in Free plus a commercial license, Instant Voice Cloning, more Studio projects, commercial music use, and Dubbing Studio.


**Creator **Everything in Starter plus professional Voice Cloning and additional credits; suitable for creators with regular audio/voiceover needs.


**Pro** Everything in Creator plus higher audio quality and API-oriented audio output; suitable for professional production and developer workflows.


**Scale** Everything in Pro plus multiple workspace seats, team collaboration, and professional AI voices; suitable for teams and growing audio workflows.


**Business** Everything in Scale plus low latency for TTS, more professional AI voices, and more seats; suitable for companies with high production or integration needs.
- **other:** **Enterprise **Custom offer with tailored credits and seats, DPA/SLA commitments, BAA for HIPAA customers, custom SSO, higher concurrency, more voices, prioritized support, and additional enterprise features.


**Pay-as-you-go / API / Startup Grants** In addition to subscriptions, ElevenLabs also offers pay-as-you-go prepayment with or without a paid subscription; there is also API usage and a startup grant program for conversational AI integrations.

## DSGVO und Datenschutz
**Gesamteinschätzung:** Conditional

**On-prem / local hosting: unclear**

The website does not specify whether a true on-premise or locally self-hosted ElevenLabs installation on the user’s own hardware is supported. It is only documented that users can connect their own or self-hosted LLMs, but not that ElevenLabs itself can be run entirely on-premise.

**Private Cloud / Data Center: Partially**

The website describes isolated environments with data residency in specific jurisdictions, including the EU, as an enterprise feature. This suggests a compartmentalized environment. However, according to the website, processing may still take place outside the selected region unless specific configurations are used.

**EU SaaS / Managed: Partially**

A self-operated cloud service with EU data residency is documented, but only for enterprise customers in isolated environments. By default, data is stored in the U.S. For EU-compliant processing, the website lists additional conditions such as API usage and Zero Retention Mode.

**Hybrid: Partially**

The website describes connectable custom LLM servers and self-hosted LLMs, as well as isolated and non-isolated environments that can be used in parallel. This enables hybrid scenarios between the customer’s own infrastructure and ElevenLabs services, but it is not a generally described standard hybrid model for all products.

**T&C / DPA: Covered**

A DPA is published on the website. Among other things, it stipulates that ElevenLabs generally processes customer data only in accordance with documented instructions from the customer and imposes contractual obligations on subprocessors.

**No Training: Partially**

The website states that Enterprise data is not used for training by default and that any user can opt out of data use for training via “Terms and Privacy” > “Data use.” At the same time, data use without opting out or outside of Enterprise is not generally prohibited. Zero Retention Mode is also only available to certain Enterprise customers.

**Open Source / Transparency Path: Partially**

The website mentions hosted open-source models in the Agents Platform and documents the option to integrate custom or self-hosted LLMs. However, the website does not specify a comprehensive open-source or self-hosting path for the ElevenLabs solution as a whole.

**Data Processing**

For EU/EEA users, it is important to note that, according to the website, ElevenLabs uses U.S. hosting by default. As a more strictly controlled option, isolated EU environments with data residency are available for Enterprise customers. These initially limit storage to the EU but do not automatically guarantee that all processing remains within the EU. According to the documentation, an EU restriction on processing can be achieved in certain setups via API plus Zero Retention Mode, provided that no optional integrations involving processing outside the region are used. Subprocessors are mentioned in the DPA; a list of subprocessors is referenced on a separate compliance page.

**Conclusion**

For a European tool directory, ElevenLabs should not be classified as a standard SaaS offering that is fully GDPR-compliant. Positive aspects include the DPA, documented EU data residency, the training opt-out, and the SOC 2 disclosure. However, the default U.S. hosting and the explicit statement that processing may take place outside the region even with data residency are significant limitations. Consequently, the best use case documented on the website for the EU/EEA is more of an enterprise configuration with EU data residency and supplementary safeguards than the typical standard use.

**Sources**

- [https://elevenlabs.io/privacy-policy](https://elevenlabs.io/privacy-policy)
- [https://elevenlabs.io/dpa](https://elevenlabs.io/dpa)
- [https://elevenlabs.io/docs/overview/administration/data-residency](https://elevenlabs.io/docs/overview/administration/data-residency)
- [https://elevenlabs.io/docs/eleven-api/resources/zero-retention-mode](https://elevenlabs.io/docs/eleven-api/resources/zero-retention-mode)
- [https://elevenlabs.io/enterprise](https://elevenlabs.io/enterprise)
- [https://help.elevenlabs.io/hc/en-us/articles/29952728805393-Is-my-data-used-to-improve-ElevenLabs-AI-models](https://help.elevenlabs.io/hc/en-us/articles/29952728805393-Is-my-data-used-to-improve-ElevenLabs-AI-models)
- [https://elevenlabs.io/docs/conversational-ai/customization/llm/custom-llm](https://elevenlabs.io/docs/conversational-ai/customization/llm/custom-llm)

For users in the EU/EEA, GDPR-compliant use is not guaranteed across the board for the standard SaaS offering, but under Enterprise terms, there is a documented path to reduced-risk use: ElevenLabs offers a DPA, EU data residency in isolated environments, and, optionally, an EU-restricted processing path via API with Zero Retention Mode. At the same time, the website itself notes that data is stored in the U.S. by default and that processing may take place outside the selected region despite the chosen data residency. Therefore, usage within the European region appears to be robustly documented only under certain conditions.

**Positive**

The website features a privacy policy, a DPA, documented EU data residency as an enterprise feature, Zero Retention Mode to reduce stored content, an opt-out option from model training via account settings, and a reference to SOC 2. The DPA also specifies that processing is permitted only in accordance with documented customer instructions.

**Negative**

The website also states that customer data is hosted or stored in the U.S. by default. Even with data residency, processing may take place outside the selected region—for example, by international affiliates and subprocessors, as well as for support and content moderation. EU data residency is available only to Enterprise customers. The website does not provide evidence of full EU/EEA standard operations without these restrictions.

**Server Location**

According to the website, customer data is hosted or stored in the U.S. by default. Additionally, ElevenLabs offers isolated data residency environments in the EU for Enterprise customers. The website lists a separate environment for the EU at 'eu.residency.elevenlabs.io'. At the same time, it is noted that processing may take place outside the selected region despite the chosen storage location; processing can be restricted to the EU only in certain configurations, such as with Zero Retention Mode and API usage.

## Hosting und Daten
- **On-Prem / lokales Hosting:** unknown
- **Private Cloud / Rechenzentrum:** teilweise / indirekt
- **EU SaaS / Managed:** teilweise / indirekt
- **Hybrid:** teilweise / indirekt
- **AVV / DPA:** abgedeckt
- **Kein Training auf Kundendaten:** teilweise / indirekt
- **Open-Source / Transparenz-Pfad:** teilweise / indirekt

## Standort
**Land:** USA

**Taxonomie:** USA

Eleven Labs Inc., 169 Madison Ave #2484, New York, NY 10016, United States. For Voice Data of persons in the EEA/UK/CH, the Privacy Policy additionally names: Eleven Labs Poland sp. z o.o., Lipska 27/22 Street, 03-908 Warsaw, Poland.

## Vorteile
- – Very strong in text-to-speech and voice cloning.
- – Broad platform offering instead of a single function: TTS, STT, dubbing, music, SFX, agents, APIs.
- – Good scalability from individual users to enterprise.
- – Officially designated security/compliance components such as SOC 2 Type II, ISO 27001, ISO 27701, ISO 42001, PCI DSS Level 1, DPA, and Trust Center.

## Nachteile
- – According to the Terms, free users may only use the service for non-commercial purposes; commercial use requires a paid plan.
- – Sensitive from a data protection perspective: The Privacy Policy explicitly states that all personal data is transferred to the USA for storage.
- – According to the Privacy Policy, ElevenLabs may also process personal data for research, development, training, and improvement of AI models.
- – Team features such as collaboration, multiple seats, custom SSO, or advanced governance only start with higher-tier plans.

## Quellen
- Offizielle Website: https://elevenlabs.io/

## Letzter Datenstand
2026-04-13

## Originalseite
https://kifox.ai/en/ki-tools/elevenlabs-en/