# Glean

## Kurzbeschreibung
**"Work AI that Works"**


**Glean **is an enterprise work AI platform that brings together search, assistants, and agents across enterprise data.


The platform connects to business applications, documents, chats, and tickets, respects existing permissions, and supports features such as enterprise search, generative answers, data analysis, deep research, and agentic automation. It is clearly geared toward enterprises rather than consumer self-service.

## Claim
Work AI that Works

## Geeignet für
- API Integration
- Automation / Workflows
- Data Analysis
- Data Extraction / Document Analysis
- Productivity & Planning
- Programming / Software Development
- Research
- Writing & Editing
- Texts / Content
- Sales / Sales
- Knowledge Management / Internal Search

## Kernfunktionen
- Automation
- Chatbot
- Data Analysis
- AI Agents
- Knowledge Base

## Preismodell
- **subscription:** **Glean Enterprise** Work AI platform with Enterprise Search, Assistant, Agents, Connectors, permissions, company context, and security features.


**Glean Enterprise Flex **Seat-based licensing combined with pooled FlexCredits for advanced AI features; includes platform capabilities and usage-based premium features.
- **other:** **FlexCredits / Usage-based Features** Advanced features such as Thinking Mode, Deep Research, Data Analysis, Canvas, image understanding, and other features may consume credits.


**APIs / Developer Platform / MCP** APIs for Search, Chat, and Agents; integrations with Cursor, Claude Code, Copilot, and MCP hosts.

## DSGVO und Datenschutz
**Gesamteinschätzung:** Conditional

**Overall assessment of hosting & data:** 

Glean is a managed enterprise Work AI platform for enterprise search, assistant, agents, deep research, canvas, companion, connectors, model hub, and enterprise knowledge. On-premises hosting is not publicly documented as a standard option. Positive aspects include a strong enterprise focus, connectors, permission model, sensitive content policies, agent builder, API/MCP integration, and security controls. Critical issues remain international data flows, the many connected enterprise systems, subprocessors, and the need to properly configure indexing, permissions, retention, and model usage. 


**Conclusion: **

Glean is particularly well suited for larger organizations with many knowledge sources and high search/agent needs; for GDPR use, the DPA, subprocessors, access controls, data classification, and model/retention configuration are crucial.


[Glean Privacy Statement](https://www.glean.com/privacy)

**GDPR assessment:** From a GDPR perspective, Glean is conditionally to well suited, especially for enterprise customers with a clean contract, DPA, and subprocessors review. 


**Positive **is that Glean promotes enterprise security, GDPR relevance, SOC 2, HIPAA, encryption, zero-trust principles, permission inheritance from connected systems, and sensitive content policies. It is also positive that Glean provides a list of subprocessors and designs its platform around enterprise data, identities, and access controls. 


**Negative** is that, as a global organization, Glean may transfer and process personal data in the USA or other jurisdictions; a blanket EU-only data residency is not publicly documented as a standard. 


**Server location: **No confirmed general EU-only data residency; international transfers, including to the USA, are mentioned in the Privacy Policy.


[Glean Privacy Statement](https://www.glean.com/privacy)

## Hosting und Daten
- **On-Prem / lokales Hosting:** teilweise / indirekt
- **Private Cloud / Rechenzentrum:** abgedeckt
- **EU SaaS / Managed:** teilweise / indirekt
- **Hybrid:** abgedeckt
- **AVV / DPA:** abgedeckt
- **Kein Training auf Kundendaten:** abgedeckt
- **Open-Source / Transparenz-Pfad:** teilweise / indirekt

## Standort
**Land:** USA

**Taxonomie:** USA

Publicly, Glean lists 260 Sheridan Ave, Suite 300, Palo Alto, CA 94306, United States on its legal/footer pages; the Privacy Policy additionally lists 634 2nd Street, San Francisco, CA 94107, United States for data protection inquiries.

## Vorteile
- Broad integration base with 100+ connectors.
- Unified search across apps, documents, chats, and tickets.
- AI features for research, content creation, data analysis, and automation.
- Multiple deployment models: Glean Hosted and Customer Hosted.
- Strong compliance/security signals: SOC 2 Type II, ISO/IEC 27001, ISO/IEC 42001, encryption, DPA, SCCs.
- AI-specific privacy commitments: no training on customer data, zero-day retention.

## Nachteile
- No transparent self-service pricing; procurement is clearly sales-led.
- For small teams/private users, the platform is likely to seem oversized; the official processes are geared toward enterprise deployment, SSO, and admin configuration.
- No classic on-prem: Customer Hosted is explicitly not a traditional self-hosted model and remains a service managed by Glean.
- Some of the security details are only viewable under NDA in the Trust Center/Security Standard.
- Note: These are well-founded assessments based on the official product and deployment signals, not direct manufacturer self-criticisms.

## Quellen
- Offizielle Website: https://www.glean.com/

## Letzter Datenstand
2026-04-27

## Originalseite
https://kifox.ai/en/ki-tools/glean-en/