# Glean

## Kurzbeschreibung
**"Work AI that Works"**


**Glean **is an enterprise work AI platform that brings together search, assistants, and agents across enterprise data.


The platform connects to business applications, documents, chats, and tickets, respects existing permissions, and supports features such as enterprise search, generative answers, data analysis, deep research, and agentic automation. It is clearly geared toward enterprises rather than consumer self-service.

## Claim
Work AI that Works

## Geeignet für
- API Integration
- Automation / Workflows
- Data Analysis
- Data Extraction / Document Analysis
- Productivity & Planning
- Programming / Software Development
- Research
- Writing & Editing
- Texts / Content
- Sales / Sales
- Knowledge Management / Internal Search

## Kernfunktionen
- Automation
- Chatbot
- Data Analysis
- AI agents
- Knowledge Base

## Preismodell
- **subscription:** **Glean Enterprise** Work AI platform with Enterprise Search, Assistant, Agents, Connectors, permissions, company context, and security features.


**Glean Enterprise Flex **Seat-based licensing combined with pooled FlexCredits for advanced AI features; includes platform capabilities and usage-based premium features.
- **other:** **FlexCredits / Usage-based Features** Advanced features such as Thinking Mode, Deep Research, Data Analysis, Canvas, image understanding, and other features may consume credits.


**APIs / Developer Platform / MCP** APIs for Search, Chat, and Agents; integrations with Cursor, Claude Code, Copilot, and MCP hosts.

## DSGVO und Datenschutz
**Gesamteinschätzung:** Conditional

**On-premises / local hosting: partially**

The website does not mention a true on-premises deployment on the customer’s own hardware. However, there is a customer-hosted deployment in the customer’s own AWS or GCP cloud, and the security pages mention operation in the customer’s own AWS, Azure, or GCP cloud. This is customer-controlled, but it is not traditional local hosting on the customer’s own hardware.

**Private Cloud / Data Center: Covered**

Glean describes “fully isolated, single-tenant” deployments and specifies operation either as Glean-hosted or in the customer’s own AWS, Azure, or GCP cloud. This clearly indicates isolated private cloud/dedicated environments.

**EU SaaS / Managed: partially**

The website mentions data sovereignty across global regions and deployment in the customer’s preferred region via AMER, EMEA, or APAC. However, the website does not specify an explicit, general EU/EEA data residency for the standard SaaS variant with specific EU countries or a binding standard commitment.

**Hybrid: Partially**

The documentation describes connections to on-premises systems via VPN or Shared VPC and mentions cloud-premises or customer-hosted scenarios. This points to hybrid architectures. However, a product option clearly designated as “Hybrid Deployment” with a complete definition is not specified in detail on the website.

**T&C / DPA: Covered**

A DPA is published on the Legal page. It governs Glean as a data processor, includes SCCs for EEA transfers, provides assistance with data subject rights and data protection impact assessments, and sets forth rules regarding subprocessors and notification in the event of new subprocessors.

**No training: covered**

The website explains that agreements or zero-retention policies with model providers ensure that customer data is not stored or used for model training. A separate user-side opt-out switch is not required on the website because the exclusion is described as a provider policy.

**Open Source / Transparency: Partially**

Glean describes an open platform and the use of leading open-source frameworks such as LangChain. Additionally, there are customer-controlled hosting options and published subprocessor/security documentation. Self-hostable open-source core components or an open-source license for the product itself are not specified on the website.

**Data Processing**

The website describes several operating models. Users access the central cloud infrastructure via 'app.glean.com'. For customer-hosted environments, the website describes dedicated cloud projects for each client; data processing pipelines also run there, and according to the documentation, processing in this model does not leave the client’s environment. For on-premises data sources, private connections via VPN or Shared VPC are mentioned. For AI models, Glean refers to third-party LLMs and explains its zero-retention and no-training commitments. At the same time, the list of subprocessors shows that several relevant providers are based in the U.S.; thus, when using SaaS or models outside of a strictly customer-controlled EU/EEA architecture, data transfers and third-country involvement remain relevant.

**Conclusion**

For the EU/EEA region, based on the information on its website, Glean cannot be categorically classified as a straightforward standard SaaS offering with clearly documented EU-only data processing. **The most viable** **approach** appears to be a customer-hosted, isolated single-tenant deployment in the customer’s own EU/EEA cloud, supplemented by DPAs/SCCs and careful vetting of the subprocessors and model providers used. Therefore, overall*, it is conditionally acceptable*.

**Sources**

- [https://www.glean.com/legal](https://www.glean.com/legal)
- [https://glean.com/legal/dpa](https://glean.com/legal/dpa)
- [https://www.glean.com/legal/subprocessors](https://www.glean.com/legal/subprocessors)
- [https://www.glean.com/privacy](https://www.glean.com/privacy)
- [https://www.glean.com/security](https://www.glean.com/security)
- [https://docs.glean.com/security/cloud-prem](https://docs.glean.com/security/cloud-prem)
- [https://docs.glean.com/security/architecture/data-flow](https://docs.glean.com/security/architecture/data-flow)
- [https://www.glean.com/product/features](https://www.glean.com/product/features)

Glean documents several components relevant to the GDPR in the EU/EEA region on its own website: GDPR compliance, a Data Processing Addendum with SCCs, a list of subprocessors, customer rights for the EEA, and customer-controlled hosting options—including deployment in preferred regions and operation in the customer’s own AWS, Azure, or GCP cloud. At the same time, the website indicates that standard subprocessors and LLM/cloud providers are based in the U.S., and the general privacy policy describes international transfers to the U.S. This appears to offer a viable path for GDPR-compliant use in the EU/EEA, but not as a simple, blanket solution for standard SaaS usage in all cases.

**Positive**

Positive aspects include the published DPA with EU Standard Contractual Clauses, the explicit designation of Glean as a data processor in the DPA, the documented support for data subject rights and data protection impact assessments, the list of subprocessors, the statement on data sovereignty across global regions, the option for an isolated single-tenant deployment, and customer-hosted deployments in their own AWS, Azure, or GCP cloud. In addition, Glean lists certifications and attestations such as SOC 2 Type II, ISO/IEC 27001, and ISO/IEC 42001.

**Negative**

A negative or limiting aspect is that the website does not provide a specific commitment regarding EU/EEA data centers for the standard deployment, with named countries or regions. The published list of subprocessors includes numerous U.S. providers, such as AWS, Google, Microsoft, OpenAI, Anthropic, Groq, Fireworks.ai, and Snowflake, as well as a support affiliate in India. The privacy policy also describes data transfers to the U.S. or other jurisdictions. The website does not provide a reliable statement confirming that the standard SaaS version is processed entirely within the EU/EEA.

**Server Location**

The website does not provide a fixed list of EU/EEA servers with specific countries for the standard SaaS version. It mentions global regions such as “AMER, EMEA, or APAC,” as well as customer-controlled deployment in the preferred region. The list of subprocessors includes several U.S. subprocessors and an affiliate in India. For customer-hosted deployments, the website refers to the customer’s own AWS, Azure, or GCP cloud; the specific EU/EEA location would be selectable by the customer, but is not further specified on the website.

## Hosting und Daten
- **On-Prem / lokales Hosting:** teilweise / indirekt
- **Private Cloud / Rechenzentrum:** abgedeckt
- **EU SaaS / Managed:** teilweise / indirekt
- **Hybrid:** teilweise / indirekt
- **AVV / DPA:** abgedeckt
- **Kein Training auf Kundendaten:** abgedeckt
- **Open-Source / Transparenz-Pfad:** teilweise / indirekt

## Standort
**Land:** USA

**Taxonomie:** USA

Publicly, Glean lists 260 Sheridan Ave, Suite 300, Palo Alto, CA 94306, United States on its legal/footer pages; the Privacy Policy additionally lists 634 2nd Street, San Francisco, CA 94107, United States for data protection inquiries.

## Vorteile
- Broad integration base with 100+ connectors.
- Unified search across apps, documents, chats, and tickets.
- AI features for research, content creation, data analysis, and automation.
- Multiple deployment models: Glean Hosted and Customer Hosted.
- Strong compliance/security signals: SOC 2 Type II, ISO/IEC 27001, ISO/IEC 42001, encryption, DPA, SCCs.
- AI-specific privacy commitments: no training on customer data, zero-day retention.

## Nachteile
- No transparent self-service pricing; procurement is clearly sales-led.
- For small teams/private users, the platform is likely to seem oversized; the official processes are geared toward enterprise deployment, SSO, and admin configuration.
- No classic on-prem: Customer Hosted is explicitly not a traditional self-hosted model and remains a service managed by Glean.
- Some of the security details are only viewable under NDA in the Trust Center/Security Standard.
- Note: These are well-founded assessments based on the official product and deployment signals, not direct manufacturer self-criticisms.

## Quellen
- Offizielle Website: https://www.glean.com/

## Letzter Datenstand
2026-04-27

## Originalseite
https://kifox.ai/en/ki-tools/glean-en/