# Mazaal ## Kurzbeschreibung **Intelligent Automation & AI Agents Platform ** **Mazaal AI** combines AI agents with workflow automation. Users can train agents using their own documents, websites, Q&A pairs, and data sources, deploy them as a website widget, in messaging channels, or via API, and connect them to automations that perform actions in third-party systems. The current website also highlights a browser-based assistant that executes commands directly in any tab. ## Claim Your Browser, Now on Autopilot ## Geeignet für - API Integration - Automation / Workflows - Data Extraction / Document Analysis - Email / Communication - Customer Service & Chatbots - Marketing & Advertising - Research - Sales / Sales - Knowledge Management / Internal Search ## Kernfunktionen - Automation - Data Analysis - AI agents - Customer Support - Text recognition ## Preismodell - **free:** Includes monthly AI credits and task credits; according to the homepage, no credit card required. Suitable for testing initial agents, workflows, and integrations. - **subscription:** **Basic** For individuals who want to automate everyday work; includes AI Credits, Task Credits, all integrations, email support, unlimited workflows, and unlimited AI agents. **Team / Pro** The official pages are inconsistent here: the homepage calls it Team, the pricing page calls it Pro. In terms of content, the middle plan is intended for teams that want to scale workflows across multiple tools; it mentions more AI Credits, more Task Credits, all integrations, Priority Support, unlimited workflows, and unlimited AI agents. **Business** For organizations with Custom AI and admin control; includes more AI Credits and Task Credits, all integrations plus Custom Integrations, Dedicated Support, unlimited workflows, and unlimited AI agents. - **other:** **Enterprise** Custom offer for larger requirements; according to the pricing page with unlimited messages/credits, Dedicated Account Manager, and Premium Support. **Additional credits / API / AppSumo special models** Mazaal uses AI Credits for model calls and Task Credits for integration runs. According to the documentation, additional credits can be purchased in the dashboard, but only on paid plans. AppSumo-specific plans and special conditions are also mentioned. ## DSGVO und Datenschutz **Gesamteinschätzung:** unklar / nicht verfügbar **On-prem / local hosting: indirect / not available** The documentation describes Mazaal as a “fully managed cloud service.” The website does not mention an on-premises, local, or self-hosted version of Mazaal. **Private Cloud / Data Center: Unclear** Not specified on the website. No information was found regarding dedicated private cloud environments, isolated tenant environments, or specialized EU/EEA data centers. **EU SaaS / Managed: unclear** A managed SaaS service is clearly identifiable, but the website does not confirm EU data residency or EU/EEA operations. The server location is not specified. **Hybrid: unclear** Not specified on the website. No reliable evidence was found of a hybrid model in which some components are operated locally or in a private environment and others externally. **DPA: unclear** Not specified on the website. No AVV/DPA, no option to order one, and no separate agreement on data processing were found. **No training: partially** The privacy policy contains an explicit commitment—limited to Google Workspace API data—that such data will not be used for the development, improvement, or training of AI/ML models. No equivalent general commitment was found on the website for other prompts, uploads, knowledge bases, chat histories, or outputs. **Open Source / Transparency: Partially** The documentation cites a fork of ActivePieces as the technical foundation, thereby indirectly referring to an open-source infrastructure. At the same time, Mazaal describes its own platform as a “fully managed cloud service”; the website does not specify a self-hosting option for Mazaal itself or provide comprehensive disclosure of additional components. **Data Processing** The website describes Mazaal as a managed cloud platform for AI agents, workflows, knowledge bases, and integrations. It documents user data processing for the provision and improvement of the service, as well as general security measures. Critical information for EU/EEA users regarding data residency, data center location, subprocessors, and contractual data processing was not found on the website. **Conclusion** For a German-language directory focused on the entire EU/EEA region, the documentation currently available on the website is insufficient to classify Mazaal as clearly GDPR-compliant. Positive aspects include the existing privacy policy, security information, and the limited non-training commitment regarding Google Workspace API data. Overall, however, the situation remains **unclear** due to the lack of EU/EEA-specific evidence, the absence of a Data Processing Agreement (DPA), an unknown server location, and the lack of a list of subprocessors. **Sources** - [https://mazaal.ai/](https://mazaal.ai/) - [https://mazaal.ai/privacy-policy](https://mazaal.ai/privacy-policy) - [https://mazaal.ai/terms-and-conditions](https://mazaal.ai/terms-and-conditions) - [https://docs.mazaal.ai/](https://docs.mazaal.ai/) - [https://docs.mazaal.ai/automation/activepieces](https://docs.mazaal.ai/automation/activepieces) The website includes a privacy policy, but it explicitly refers to Australian data protection law and does not demonstrate sufficient GDPR compliance for users in the EU/EEA. No reliable information could be found on the website regarding key requirements such as EU data residency, server location, data processing agreements (DPAs), subprocessors, and EU-specific commitments regarding data processing. **Positive** General security measures such as encryption during transmission and storage, access controls, and regular security audits are clearly documented. Additionally, the website explicitly states that Google Workspace API data is not used to train or improve AI/ML models. **Negative** A negative point is that the privacy policy refers to the Australian Privacy Principles rather than the GDPR. The website does not specify a Data Processing Agreement (DPA), a list of subprocessors, a specific EU/EEA server location, EU data residency, Standard Contractual Clauses, or other explicitly EU-related guarantees. The Terms of Service also state that Mazaal may use, store, and process user data to provide and improve the solution; a general contractual prohibition on using any data for training purposes is not clearly documented on the website. **Server Location** Not specified on the website. No specific location of servers or data centers within the EU/EEA was found. ## Hosting und Daten - **On-Prem / lokales Hosting:** unknown - **Private Cloud / Rechenzentrum:** unknown - **EU SaaS / Managed:** unknown - **Hybrid:** unknown - **AVV / DPA:** unknown - **Kein Training auf Kundendaten:** teilweise / indirekt - **Open-Source / Transparenz-Pfad:** teilweise / indirekt ## Standort **Land:** Australia **Taxonomie:** Australia Mazaal AI Pty Ltd, 65 Durham Street, Hurstville NSW 2220, Australia. The official ABN Lookup confirms the company MAZAAL AI PTY LTD and the principal location NSW 2220. ## Vorteile - No-code operation with visual workflow creation. - Multiple knowledge sources: PDFs, Word, Excel, PowerPoint, text, websites, Q&A pairs, databases. - Multi-channel deployment: website widget, Facebook Messenger, WhatsApp, Slack, Microsoft Teams, API. - Deep integration capability via native apps, REST API, and external data sources. - Enterprise features according to the documentation: SSO, audit logs, custom data retention, RBAC. ## Nachteile - Public product and pricing information is partly inconsistent: the homepage mentions Basic / Team / Business, the pricing page Basic / Pro / Business, and the documentation Free / Basic / Professional / Enterprise. Important points for EU data protection such as a publicly accessible DPA/AVV, SCCs, EU data residency, or a list of subprocessors were not clearly published in the official sources reviewed. According to the documentation, some advanced features are only available on Professional/Enterprise. According to the FAQ, API access is only available on paid plans; the API reference also points to a Beta API server. ## Quellen - Offizielle Website: https://mazaal.ai/ ## Letzter Datenstand 2026-04-16 ## Originalseite https://kifox.ai/en/ki-tools/mazaal-en/