# OMQ

## Kurzbeschreibung
**“Power Up Your Customer Service”**


OMQ is a German B2B SaaS solution for automating customer service inquiries. The system covers self-service, chat, email, contact forms, agent assistance, and process-based automation, and works across channels with a central knowledge base. In doing so, OMQ positions itself as a GDPR-compliant solution that can be integrated quickly for companies looking to reduce support effort and shorten response times.

## Claim
The AI software for automated customer service

## Geeignet für
- Audio / Voice
- Automation / Workflows
- Data Analysis
- Email / Communication
- Customer Service & Chatbots
- Productivity & Planning
- Texts / Content
- Translations
- Knowledge Management / Internal Search

## Kernfunktionen
- Automation
- Chatbot
- Email Creation
- AI Agents
- Customer Support
- Phone Assistant
- WhatsApp Bot
- Knowledge Base

## Preismodell
- **subscription:** **Starter **Dynamic, self-optimizing help page for smaller businesses; includes Help Page and unlimited topics/categories.


**Essential** Help Page plus either Contact Form or Chatbot, process automations, unlimited topics/categories, request quota, and reports.


**Business** Multiple Help Pages and Contact Forms, Chatbot at ChatGPT level, email bot, more process automations, reports, and optional agent handoff.


**Corporate** Extensive multilingual customer service automation with multiple Help Pages, Contact Forms, Chatbots, email bots, process automations, reports, languages, data analysis, agent handoff, live chat seats, and WhatsApp integration.
- **other:** **Flex**
Custom package with flexible modules, flexible requests, up to 32 languages, custom adaptations, optional data analysis, account management, live chat seats, and integrations.

## DSGVO und Datenschutz
**Gesamteinschätzung:** Yes

**On-Prem / local hosting: unclear**

An on-premise, local, or self-hostable deployment is not specified on the website.

**Private Cloud / data center: partial**

There are references to 'secure European cloud infrastructures' and EU servers. However, a dedicated private cloud or customer-specifically segregated data center option is not concretely described on the website.

**EU SaaS / Managed: covered**

The website describes OMQ as an operated cloud service with hosting in Germany or on EU servers and European cloud infrastructure. For EU/EEA use, an EU SaaS/managed path is therefore clearly documented.

**Hybrid: unclear**

A hybrid operating model combining internal/local processing and external SaaS is not specified on the website.

**AVV / DPA: covered**

The website states that data processing agreements are standard. However, a publicly accessible AVV/DPA document was not specifically found on the identified subpages.

**No training: covered**

The website repeatedly states that no training is performed on customer data or that Microsoft Azure does not store customer data for model training. In addition, no transfer of personal data to third countries and anonymization are described.

**Open source / transparency path: indirect / not available**

Open-source components, open models, or a documented open-source/self-hosting transparency path are not specified on the website. There are only indirect transparency references such as a structured knowledge base and traceability of responses.

**Data processing**

The website describes processing within Europe: hosting in Germany, EU servers or European cloud infrastructures, no transfer of personal data to third countries such as the USA, anonymization of personal data, and no training on customer data. Microsoft Azure is named as the processing infrastructure in one PDF; a public list of subprocessors is not specified on the website.

**Conclusion**

For users throughout the EU/EEA, according to the website information, OMQ is overall well documented and usable: EU/Germany hosting, no transfer of personal data to third countries, DPA as standard, and no training on customer data clearly support a robust GDPR path. Limiting factors are the lack of publicly visible detailed information on subprocessors, exact data centers, and alternative operating models such as on-premise or hybrid.

**Sources**

- [https://omq.ai/](https://omq.ai/)
- [https://omq.ai/products/contact/](https://omq.ai/products/contact/)
- [https://omq.ai/de/produkte/contact/](https://omq.ai/de/produkte/contact/)
- [https://omq.ai/lexicon/gdpr-compliant-ai-responses/](https://omq.ai/lexicon/gdpr-compliant-ai-responses/)
- [https://omq.ai/de/lexikon/dsgvo-konforme-ki-antworten/](https://omq.ai/de/lexikon/dsgvo-konforme-ki-antworten/)
- [https://omq.ai/de/lexikon/ki-workflows/](https://omq.ai/de/lexikon/ki-workflows/)
- [https://omq.ai/lexicon/conversational-commerce/](https://omq.ai/lexicon/conversational-commerce/)
- [https://omq.ai/omq-ai-act-compliance.pdf](https://omq.ai/omq-ai-act-compliance.pdf)
- [https://omq.ai/de/blog/dsgvo/](https://omq.ai/de/blog/dsgvo/)
- [https://omq.ai/lexicon/sustainability/](https://omq.ai/lexicon/sustainability/)

OMQ states multiple times on its own website that use is possible in compliance with the GDPR. For the EU/EEA area, it is particularly relevant that OMQ specifies EU servers, no transfer of personal data to third countries such as the USA, hosting in Germany or in European cloud infrastructures, as well as standard data processing agreements. This documents a clearly substantiated path to GDPR-compliant use in the European area.

**Positive**

The website mentions, among other things, the following points: 'GDPR-compliant', 'Hosted in Germany', 'All workflows run on EU servers', 'no personal data to third countries', standard AVV/DPA, as well as 'no training on customer data'. In addition, an anonymization algorithm is described that removes personal data.

**Negative**

Important detailed documentation can only partially be found specifically on the website. A separately and clearly linked current privacy policy for the product, a publicly viewable subprocessor list, specific information on individual data center locations, a directly accessible AVV/DPA text, as well as detailed information on on-premise, private cloud, or self-hosting options are not stated on the website or are not specifically substantiated in the material found.

**Server location**

The website states hosting in Germany. In addition, 'EU servers' as well as 'secure European cloud infrastructures' are described. Another reference found mentions the main AI server region in central Sweden. Specific data centers or country lists are not stated on the website.

## Hosting und Daten
- **On-Prem / lokales Hosting:** unknown
- **Private Cloud / Rechenzentrum:** teilweise / indirekt
- **EU SaaS / Managed:** abgedeckt
- **Hybrid:** unknown
- **AVV / DPA:** abgedeckt
- **Kein Training auf Kundendaten:** abgedeckt
- **Open-Source / Transparenz-Pfad:** unknown

## Standort
**Land:** Germany

**Taxonomie:** Germany

OMQ GmbH, Stefan-Heym-Platz 1, 10367 Berlin, Germany.

## Vorteile
- Broad omnichannel setup for chat, email, contact form, help center, and ticketing.
- Fast integration; the chatbot is described as integrable in about 10 minutes.
- Over 30 languages and a central knowledge base.
- Public pricing overview instead of pure sales-only transparency.
- Strong focus on customer service automation, reports, and process automation.
- German company with clear positioning regarding GDPR/EU AI Act.

## Nachteile
- Very clearly focused on customer service; only suitable to a limited extent as a general AI tool.
- The public privacy policy for the website is dated old (as of 27/04/2022).
- US transfers for tracking/targeting are mentioned at the website level.
- A publicly downloadable DPA/AVV could not be verified.
- For more complex setups, additional costs may arise due to integrations/additional modules.

## Quellen
- Offizielle Website: https://omq.ai/

## Letzter Datenstand
2026-04-30

## Originalseite
https://kifox.ai/en/ki-tools/omq-en/