# Otter.ai ## Kurzbeschreibung **“Your AI note-taker is now also your Conversational Knowledge Engine”** Otter.ai is an AI meeting assistant that provides automatic transcription, meeting notes, summaries, action items, AI chat, and cross-meeting knowledge search. The tool integrates with Zoom, Microsoft Teams, Google Meet, and other platforms, turning conversations into searchable meeting data. ## Claim Your AI notetaker is now also your Conversational Knowledge Engine ## Geeignet für - API Integration - Education - Data Extraction / Document Analysis - Email / Communication - Productivity & Planning - Project Management - Texts / Content - Translations - Sales / Sales - Knowledge Management / Internal Search ## Kernfunktionen - Meeting Minutes - Transcription - Summarization ## Preismodell - **free:** **Free basic plan** with integration with Zoom, Microsoft Teams, and Google Meet; AI chat; AI meeting workflows; limited audio/video import; live transcription; speaker recognition; audio playback; multilingual support; mobile apps; and a limited monthly transcription quota. - **subscription:** **Pro **For individuals and small teams; includes more recording minutes, advanced AI workflows, monthly audio/video imports, longer meetings, advanced meeting templates, unlimited storage, Team Vocabulary, taggable speakers, advanced search, export, and playback. **Business **For medium-sized teams; includes unlimited meetings and in-app recordings, custom AI workflows, unlimited audio/video imports, longer meeting durations, admin features, activity logs, usage analytics, multiple simultaneous meeting joins, and prioritized support. **Enterprise **For large teams and enterprises; includes Business features plus unlimited custom AI workflows, Otter Sales Notetaker, custom integrations, SSO, SCIM, domain capture, enterprise security controls, HIPAA add-on, API, webhooks, video replay, and the Customer Success Program. - **other:** **API / Webhooks **Enterprise-grade integration options for connecting Otter to CRM, dialer, project, and enterprise systems. **MCP Server **Otter provides an MCP Server for connecting external AI workflows; access and governance depend on the plan and admin settings. ## DSGVO und Datenschutz **Gesamteinschätzung:** Conditional **On-Prem / local hosting: indirect / not available** An on-premise, local, or self-hostable deployment is not specified on the website. **Private Cloud / data center: unclear** A dedicated private cloud or segregated EU/EEA data center option is not specified on the website. Cloud-based deployment and AWS are mentioned, but no private or regional special environment for the EU/EEA area. **EU SaaS / Managed: indirect / not available** There is a SaaS offering, but EU data residency or an EU/EEA data center is not specified on the website; instead, US hosting is mentioned. **Hybrid: unclear** A hybrid model with partially internal/local or private-cloud processing and partially external processing is not specified on the website. **AVV / DPA: covered** A DPA is included on the website as Appendix 1 of the Terms of Service and explicitly references the GDPR as well as its national implementations in the EEA. **No training: partial** For OpenAI and Anthropic, the subprocessors list states that customer data is not used for training or improving their models and is not stored. At the same time, the Terms allow the use of aggregated and/or de-identified data for machine learning and training; in addition, the Privacy Policy mentions explicit consent for manual review of certain audio recordings for training and product improvement purposes. Therefore, a general exclusion of training is not substantiated at the website level. **Open source / transparency path: partial** Open-source components or open models are not specified on the website. However, there is a limited transparency path through subprocessor documentation as well as export functions for conversations, audio, or takeaways. **Data processing** The website describes Otter as a cloud-based service. AWS is named as the core infrastructure, cloud service provider, and customer data storage platform in the USA. According to the subprocessors list, further processing takes place, among other things, via US providers for support, billing, integrations, and AI functionality. For AI Chat, it is stated that prompts and transcripts are only sent to external providers upon a user request and are not stored there; additionally, these third-party providers are said not to train on user data. However, for the EU/EEA area, the website lacks information on EU data residency, EU data centers, or regionally isolated data processing. **Conclusion** For a German-language tool directory focused on the entire EU/EEA area, Otter.ai is only *conditionally* suitable in terms of hosting and data protection. Positive aspects include the DPA, subprocessor transparency, and statements about the non-use of customer data for training by certain AI subcontractors. However, it is a significant drawback that the website mentions US hosting and numerous US subprocessors, while EU data residency, EU/EEA data centers, and sovereign hosting options are not specified on the website. Therefore, for sensitive or strictly regulated EU/EEA use cases, a more in-depth legal and organizational review would be required. **Sources** - [https://otter.ai/terms-of-service](https://otter.ai/terms-of-service) - [https://otter.ai/privacy-policy](https://otter.ai/privacy-policy) - [https://otter.ai/subprocessors](https://otter.ai/subprocessors) - [https://otter.ai/privacy-security](https://otter.ai/privacy-security) - [https://help.otter.ai/hc/en-us/articles/360048258953-Data-security-and-privacy-policies](https://help.otter.ai/hc/en-us/articles/360048258953-Data-security-and-privacy-policies) - [https://help.otter.ai/hc/en-us/articles/17016733191703-Otter-AI-Chat-FAQs](https://help.otter.ai/hc/en-us/articles/17016733191703-Otter-AI-Chat-FAQs) The website demonstrates that Otter.ai provides GDPR-relevant contractual documentation and explicitly addresses the GDPR in the DPA. For the EU/EEA region, however, use can only be assessed as conditionally GDPR-compliant, because the website identifies AWS in the US as core infrastructure and data storage, and several US subprocessors are also used. EU data residency, EU data centers, or an on-premise/self-hosting option are not specified on the website. A positive point is that a DPA is available and, for the listed AI service providers, it is explicitly stated that customer data is not used to train or improve their models and is not stored; at the same time, according to the Terms, Otter allows the use of aggregated and/or de-identified data for machine learning and training, so the overall situation for EU/EEA users appears viable only under additional reviews and conditions. **Positive** The website includes a DPA as an appendix to the Terms of Service, which explicitly mentions the GDPR and its national implementations in the EEA. There is a subprocessor list. For Anthropic and OpenAI, the website states that no customer data is used to train or improve their AI models and is not stored. In addition, Otter cites a SOC 2 Type 2 attestation and security policies based on the ISO 27001/2 framework. **Negative** The website identifies AWS as the cloud and customer data storage platform in the US; the Help Center also mentions AWS Region West, United States. The subprocessor list contains predominantly US providers. EU data residency, an EU/EEA data center, a dedicated EU environment, or self-hosting/on-premise operation are not specified on the website. In addition, the Terms permit the use of aggregated and/or de-identified data for business purposes including machine learning and training. **Server location** The website names Amazon Web Services located in the USA as the core infrastructure. The Help Center also states that Otter uses AWS services for data storage in the AWS Region West, United States. EU/EEA server locations or EU data residency are not specified on the website. ## Hosting und Daten - **On-Prem / lokales Hosting:** unknown - **Private Cloud / Rechenzentrum:** unknown - **EU SaaS / Managed:** unknown - **Hybrid:** unknown - **AVV / DPA:** abgedeckt - **Kein Training auf Kundendaten:** teilweise / indirekt - **Open-Source / Transparenz-Pfad:** teilweise / indirekt ## Standort **Land:** USA **Taxonomie:** USA Otter.ai, Inc, 800 W El Camino Real, Suite 170, Mountain View, CA 94040, USA. ## Vorteile - Very strong for automatic meeting transcription and summarization - Supports Zoom, Microsoft Teams and Google Meet - AI chat across single and multiple meetings - Business and enterprise features for Teams - SOC 2 Type II and DPA/SCC rules publicly documented - API/webhooks in the Enterprise plan ## Nachteile - US provider with US sub-processors and AWS as central infrastructure sub-processor - Otter trains proprietary AI on de-identified audio recordings and transcripts according to its own privacy policy; transcripts may contain personal data - Consent, transparency and legal basis must be clarified for meeting recordings - No publicly secured EU server location found - Only recommended for sensitive meetings, HR, medicine, legal advice or business secrets after a data protection check ## Quellen - Offizielle Website: https://otter.ai/ ## Letzter Datenstand 2026-05-28 ## Originalseite https://kifox.ai/en/ki-tools/otter-ai-en/