# Otter.ai

## Kurzbeschreibung
**“Your AI note-taker is now also your Conversational Knowledge Engine”**


Otter.ai is an AI meeting assistant that provides automatic transcription, meeting notes, summaries, action items, AI chat, and cross-meeting knowledge search. The tool integrates with Zoom, Microsoft Teams, Google Meet, and other platforms, turning conversations into searchable meeting data.

## Claim
Your AI notetaker is now also your Conversational Knowledge Engine

## Geeignet für
- API Integration
- Education
- Data Extraction / Document Analysis
- Email / Communication
- Productivity & Planning
- Project Management
- Texts / Content
- Translations
- Sales / Sales
- Knowledge Management / Internal Search

## Kernfunktionen
- Meeting Minutes
- Transcription
- Summarization

## Preismodell
- **free:** **Free basic plan** with integration with Zoom, Microsoft Teams, and Google Meet; AI chat; AI meeting workflows; limited audio/video import; live transcription; speaker recognition; audio playback; multilingual support; mobile apps; and a limited monthly transcription quota.
- **subscription:** **Pro **For individuals and small teams; includes more recording minutes, advanced AI workflows, monthly audio/video imports, longer meetings, advanced meeting templates, unlimited storage, Team Vocabulary, taggable speakers, advanced search, export, and playback.



**Business **For medium-sized teams; includes unlimited meetings and in-app recordings, custom AI workflows, unlimited audio/video imports, longer meeting durations, admin features, activity logs, usage analytics, multiple simultaneous meeting joins, and prioritized support.



**Enterprise **For large teams and enterprises; includes Business features plus unlimited custom AI workflows, Otter Sales Notetaker, custom integrations, SSO, SCIM, domain capture, enterprise security controls, HIPAA add-on, API, webhooks, video replay, and the Customer Success Program.
- **other:** **API / Webhooks **Enterprise-grade integration options for connecting Otter to CRM, dialer, project, and enterprise systems.


**MCP Server **Otter provides an MCP Server for connecting external AI workflows; access and governance depend on the plan and admin settings.

## DSGVO und Datenschutz
**Gesamteinschätzung:** Conditional

**Overall assessment:**

Cloud-based SaaS with a focus on the U.S.; no on-premises or self-hosting options. Otter.ai runs as a web, desktop, and mobile app and can be integrated with Zoom, Microsoft Teams, and Google Meet. Features include live transcription, speaker recognition, audio recording, meeting summaries, AI chat across meetings, meeting workflows, audio/video file imports, search, export, playback, CRM/HubSpot/Zapier integrations, as well as API, webhooks, SSO, SCIM, and governance features in an enterprise context.


**Data processing: **Account data, audio recordings, transcripts, screenshots/screen captures taken during meetings, usage data, device information, approximate location data, calendar/contact/platform data, and content from connected third-party platforms may be processed. Otter expressly notes that audio recordings may contain third-party personal data and that users must obtain the necessary permissions before uploading or using them.



**Training & AI:** Otter trains its own proprietary AI using de-identified audio recordings and transcriptions; AI service providers are not permitted to use customer data for training. Data labeling and AI service providers are designated as third-party providers/subprocessors.


**Conclusion:**

Otter.ai is highly effective for meeting productivity, sales, interviews, and knowledge management. However, for GDPR-critical organizations, it is not a “plug-and-play” tool: meeting notices, legal basis, consent or legitimate interest, DPA, third-country transfers, training use, sharing rules, and deletion must be clearly regulated before deployment.


[Privacy Policy](https://otter.ai/privacy-policy)

**Overall assessment: **Conditionally GDPR-compliant. 


On** the positive** side, Otter.ai includes a Data Processing Agreement in its Terms of Service, defines its role as a data processor for enterprise customers, provides Standard Contractual Clauses (SCCs) and a UK Addendum for international data transfers, and publishes a list of subprocessors. Otter.ai is also certified under the EU-U.S. Data Privacy Framework, the UK Extension, and the Swiss-U.S. DPF. Regarding user and meeting data, Otter states that customer data remains the property of the customer and that users can delete content; according to the Terms, no record of user content is retained after final deletion from the account.


**Negative:** Otter.ai is a U.S. provider headquartered in Mountain View, California. The Privacy Policy names AWS in the U.S. as the cloud service provider and notes cross-border processing outside the home country. Particularly relevant: According to the Privacy Policy, Otter.ai trains its own proprietary AI using de-identified audio recordings and transcriptions; manual review of specific audio data is to take place only with explicit consent. According to Otter, external AI service providers are not to use customer data for training and are not to store it permanently via API.


**Server location:** No guaranteed EU data residency as standard. Officially listed are AWS/cloud infrastructure, including the US; AWS data centers can be used worldwide. Conclusion: Suitable for standard business meetings, but for personal, confidential, or regulated conversations, it is recommended only with a DPA, SCC/DPF review, subprocessor review, a consent/notification policy for meeting participants, restrictive sharing settings, and clear deletion/retention rules.


[Privacy Policy](https://otter.ai/privacy-policy)

## Hosting und Daten
- **On-Prem / lokales Hosting:** unknown
- **Private Cloud / Rechenzentrum:** unknown
- **EU SaaS / Managed:** teilweise / indirekt
- **Hybrid:** unknown
- **AVV / DPA:** abgedeckt
- **Kein Training auf Kundendaten:** unknown
- **Open-Source / Transparenz-Pfad:** unknown

## Standort
**Land:** USA

**Taxonomie:** USA

Otter.ai, Inc, 800 W El Camino Real, Suite 170, Mountain View, CA 94040, USA.

## Vorteile
- Very strong for automatic meeting transcription and summarization
- Supports Zoom, Microsoft Teams and Google Meet
- AI chat across single and multiple meetings
- Business and enterprise features for Teams
- SOC 2 Type II and DPA/SCC rules publicly documented
- API/webhooks in the Enterprise plan

## Nachteile
- US provider with US sub-processors and AWS as central infrastructure sub-processor
- Otter trains proprietary AI on de-identified audio recordings and transcripts according to its own privacy policy; transcripts may contain personal data
- Consent, transparency and legal basis must be clarified for meeting recordings
- No publicly secured EU server location found
- Only recommended for sensitive meetings, HR, medicine, legal advice or business secrets after a data protection check

## Quellen
- Offizielle Website: https://otter.ai/

## Letzter Datenstand
2026-05-28

## Originalseite
https://kifox.ai/en/ki-tools/otter-ai-en/