# Relevance AI

## Kurzbeschreibung
**“The home of the AI Workforce” / “Scale GTM results, without scaling headcount”**


Relevance AI is a low-/no-code platform for building, orchestrating, and operating AI agents and multi-agent workforces. The current focus is strongly on go-to-market processes such as sales, marketing, CRM enrichment, outbound, inbound qualification, customer success, and support automation.

## Claim
The home of the AI Workforce / Scale GTM results, without scaling headcount

## Geeignet für
- API Integration
- Automation / Workflows
- Data Analysis
- Data Extraction / Document Analysis
- Email / Communication
- Customer Service & Chatbots
- Marketing & Advertising
- no Code App
- Productivity & Planning
- Research
- SEO / GEO Optimization
- Texts / Content
- Sales / Sales
- Knowledge Management / Internal Search

## Kernfunktionen
- Automation
- Data Analysis
- AI agents
- Lead generation
- Research

## Preismodell
- **free:** Free entry-level plan for creating, cloning, and testing agents; includes unlimited agents & tools, Chat to Invent Changes, 2,000+ integrations, one workforce, one user, one project, 30 days of task history, marketplace access, community forum, as well as SOC 2/GDPR information.
- **subscription:** **Pro** For GTM operators and engineers who want to use agents more productively; includes everything in Free plus unlimited Workforces, two Build Users, scheduled Tasks, Chat Mode, Smart Escalations, Activity Center, Premium App Triggers, and Bring Your Own LLM.


**Team** For teams with larger workloads; includes everything in Pro plus Credit Rollover, five Build Users, End Users, multiple Shared Projects, Calling & Meeting Agents, A/B Testing, Analytics Dashboard, and Priority Support.


**Enterprise** Custom enterprise plan with unlimited users and projects, Enterprise App Triggers, Agent Evaluations, Work Hour Controls, Multi-Org Management, Enterprise Security, Dedicated Account Manager, Custom Implementation, and Priority Early Access.
- **other:** **Actions **Usage units for agent and workflow executions; different monthly or annual quotas are included depending on the plan.


**Vendor Credit**s Prepaid/quota model for third-party AI model usage; according to the Terms, Vendor Credits can be used for Third-Party-AI-Model-Usage and are tied to an active subscription.


**Bring Your Own LLM **Users can connect their own LLM accounts or API keys, for example for OpenAI, Anthropic, or Google; processing then additionally depends on the respective provider and its DPA/Terms.


**Enterprise Data Retention** Enterprise feature for the automatic control of the retention and deletion of Tool Runs, Agent Conversations, Workforce Tasks, and Asset Versions; according to the documentation, it must be activated by Relevance AI.

## DSGVO und Datenschutz
**Gesamteinschätzung:** Conditional

**On-Prem / local hosting: indirect / not available**

A true on-premise or self-hosting deployment on customer-owned hardware is not indicated on the website. It mentions 'single tenant or private cloud deployment' as well as self-hosted models by Relevance AI in its own AWS and Azure environments, but not a local customer installation.

**Private cloud / data center: partial**

For Enterprise, the website mentions 'single tenant or private cloud deployment' and describes more dedicated Enterprise environments with separate service and database for certain Enterprise configurations. However, specific technical and contractual details regarding the private cloud in the EU/EEA area are not provided.

**EU SaaS / managed: partial**

There is a managed SaaS service with region selection and a European region during registration. However, London is specifically named for Europe, i.e. the United Kingdom instead of the EU/EEA. This means there is European data residency in a broader sense, but no clearly substantiated EU/EEA data residency.

**Hybrid: indirect / not available**

There are references to private cloud, export functions, integrations, and Enterprise controls, but no clearly described hybrid operating model in which a defined part of the processing runs locally or in the customer's private environment and another part runs as an external service.

**DPA / Data Processing Agreement: partial**

In the Security section, the website says that the 'Data Processing Agreement (DPA)' can be viewed on the website. However, a clear, generally accessible customer DPA within the reviewed domain area was not unambiguously found. Therefore, it is only partially covered.

**No training: covered**

The Security overview explicitly states that customer data is not used to train the models or improve the services, except under a specific partnership agreement. In addition, it says metadata is never used for model training, and elsewhere 'No training on your data' is highlighted.

**Open source / transparency path: partial**

The website states that, in addition to its own hosted OpenAI models, Relevance AI also hosts open-source models such as 'LAMA' and Fireworks in its own AWS and Azure environments. However, a comprehensive open-source, self-hosting, or source-availability path for the platform itself is not specified.

**Data processing**

The website describes a multi-regional SaaS model with region selection during registration and logical tenant separation. For Enterprise, separate services and databases are mentioned for certain configurations, as well as 'single tenant or private cloud deployment'. Data export is possible in standard formats, deletion can be requested, and there are Enterprise data retention policies for data stored in the platform. At the same time, the Data Security Policy excludes data processing outside the platform, and the data retention documentation explains that retention policies do not apply to data held by subprocessors. For EU/EEA users, it is also relevant that the European region is listed on the website as London and therefore lies outside the EU and EEA.

**Conclusion**

On its website, Relevance AI offers several strong compliance building blocks for the European area: privacy policy, explicit GDPR statement, region selection, no training on customer data, export/deletion, SOC 2 Type II, as well as Enterprise options such as private cloud and single-tenant. However, for a reliable EU/EEA assessment, gaps remain: the stated European location is London instead of the EU/EEA, the specific customer DPA is not clearly discoverable, and the subprocessor details are not within the source base permitted here. Therefore, from an EU/EEA perspective, GDPR-compliant use is best classified as **conditional**, not clearly 'yes'.

**Sources**

- [https://relevanceai.com/privacy-policy](https://relevanceai.com/privacy-policy)
- [https://relevanceai.com/docs/admin/security](https://relevanceai.com/docs/admin/security)
- [https://relevanceai.com/data-security-policy](https://relevanceai.com/data-security-policy)
- [https://relevanceai.com/](https://relevanceai.com/)
- [https://relevanceai.com/ask-relevance](https://relevanceai.com/ask-relevance)
- [https://relevanceai.com/enterprise](https://relevanceai.com/enterprise)
- [https://relevanceai.com/docs/get-started/project-management/ids](https://relevanceai.com/docs/get-started/project-management/ids)
- [https://relevanceai.com/docs/get-started/enterprise/data-retention](https://relevanceai.com/docs/get-started/enterprise/data-retention)

For users in the EU/EEA, GDPR-compliant use is generally possible based on the information available on the website, but it is not fully unambiguous and is not easy to verify in every variant. Positive aspects include the selectable EU/UK region for data storage, the explicit statement regarding GDPR compliance, a documented commitment not to train on customer data, as well as references to a DPA and subprocessors. Limiting factors are that the specifically named European location, London, is in the United Kingdom and therefore not in the EU/EEA, that the actual subprocessors list is not disclosed within the reviewed domain area on the referenced website, and that additional checks remain necessary for parts of the processing outside the platform or with third-party providers.

**Positive**

The website documents a privacy policy, a security overview, EU/UK data residency at account creation, export and deletion options, SOC 2 Type II, DPA references, PII masking, as well as the statement 'We do not use your data to train our models or improve our services unless you have a specific partnership agreement with us'. In addition, Relevance AI mentions enterprise options such as 'single tenant or private cloud deployment' and multi-region deployment.

**Negative**

The website does not name an EU/EEA data center in the strict sense, but instead explicitly names London in the United Kingdom for Europe. A specific AVV/DPA with customers is not clearly findable as a clearly linked customer document within the reviewed domain area; there is only the note that a DPA can be viewed on the website. The subprocessors are only mentioned by reference to an external trust center subdomain, which was not used here as a source. In addition, the Data Security Policy explains that it does not apply to the processing, storage, or transmission of data outside the platform; the data retention documentation likewise states that retention rules do not apply to data processed or stored by subprocessors.

**Server location**

According to the website, depending on the selection made during registration, data storage is possible in Australia, the USA, or in the EU/UK region. For the European region, 'EU (London)' is specifically named. The website does not specify a data center within the EU or the EEA; for Europe, only London in the United Kingdom is mentioned.

## Hosting und Daten
- **On-Prem / lokales Hosting:** unknown
- **Private Cloud / Rechenzentrum:** teilweise / indirekt
- **EU SaaS / Managed:** teilweise / indirekt
- **Hybrid:** unknown
- **AVV / DPA:** teilweise / indirekt
- **Kein Training auf Kundendaten:** abgedeckt
- **Open-Source / Transparenz-Pfad:** teilweise / indirekt

## Standort
**Land:** Australia

**Taxonomie:** Australia

Australia. The contracting party is OnSearch Pty Ltd, an Australian company with ABN 33 637 909 409,

## Vorteile
- Very strong for GTM, sales, marketing, and revenue operations workflows
- Low-/no-code creation of agents and workforces
- Broad integration coverage and API/custom integration path
- Free version available for testing
- Enterprise features such as SSO, RBAC, audit logs, data residency, and SOC 2 Type II
- No training on customer data according to the provider

## Nachteile
- Strong focus on GTM; less specialized for general enterprise processes outside Sales/Marketing
- According to the provider, many enterprise security documents are only made available to enterprise customers under NDA
- Complete official company address not clearly verifiable publicly
- Depending on usage, region, and subprocessors, data may be processed internationally, including in Australia, the UK/EEA, and the USA
- No publicly clearly identifiable customer-related AVV/DPA for EU customers within the scope of the research

## Quellen
- Offizielle Website: https://relevanceai.com/

## Letzter Datenstand
2026-05-08

## Originalseite
https://kifox.ai/en/ki-tools/relevance-ai-en/