# Tandem Health

## Kurzbeschreibung
**"Your medical AI assistant."**


Tandem is an AI-powered medical assistant for doctors, therapists, nurses, and healthcare facilities.


The tool supports the preparation, documentation, and follow-up of treatment appointments, creates medical notes and documents in seconds, suggests suitable diagnosis and procedure codes, and allows editing via voice input. According to the website, Tandem supports over 50 specialties and integrations with more than 100 medical systems.

## Claim
Your medical AI assistant

## Geeignet für
- Automation / Workflows
- Medicine & Healthcare
- Productivity & Planning

## Kernfunktionen
- Medical documentation
- Transcription
- Summary

## Preismodell
- **free:** For clinicians who want to integrate Tandem into their workflow without commitment; includes unlimited note generation, limited custom templates, inviting up to two colleagues, and limited daily Pro Actions.
- **subscription:** **Pro –** unlimited note and document generation, unlimited Pro Actions and personalization, 1-click transfer to 100+ medical systems, unlimited templates, clinician-led support.


**Enterprise –** everything in Pro plus custom integrations, onboarding/training/rollout, prioritized support, enterprise authentication, and detailed usage reports.
- **other:** **Enterprise** For larger practices and care organizations; includes everything in Pro plus custom EHR integrations, full onboarding, training & rollout, priority support, enterprise authentication, and detailed usage reports.


**Custom Integrations** Custom integrations into medical record systems if a system is not yet supported.

## DSGVO und Datenschutz
**Gesamteinschätzung:** Conditional

**On-Prem / local hosting: unclear**

An on-premise, local, or self-hostable deployment was not specified on the website.

**Private Cloud / data center: partial**

European data centers and 'enterprise-grade security agreements' are mentioned. This indicates a controlled hosting environment, but a dedicated private cloud or customer-specific data center option is not clearly described on the website.

**EU SaaS / Managed: covered**

The website describes Tandem as an online-delivered service and explicitly states that patient data is processed and stored in European data centers or remains within the EU.

**Hybrid: indirect / not available**

A hybrid operating model with partly local/internal and partly external processing was not specified on the website.

**DPA / DPA: partial**

The privacy policy explicitly mentions a 'Data Processing Agreement (DPA)' or equivalent contractual terms and describes processing according to documented customer instructions. However, the DPA itself was not publicly accessible on the website.

**No training: covered**

The website explicitly states that Tandem does not train AI models using patient or personal data and that the data is never used to train AI.

**Open source / transparency path: indirect / not available**

Open-source components, open models, self-hostable parts, or any other documented transparency path were not specified on the website.

**Data processing**

According to the website, Tandem operates as a managed cloud service. Patient data is processed and stored exclusively in Europe or within the EU. Audio is processed in real time and deleted after transcription. Tandem describes itself as a data processor for platform data on behalf of the respective healthcare institution and refers to a DPA for this. Specific subprocessors, specific data center countries, and technical details on hosting architecture or data flows are not specified on the website.

**Conclusion**

For users in Europe, Tandem appears in its best-documented form to be an EU-oriented SaaS service with good data protection and compliance signals. However, central details are missing from the publicly accessible website for a truly reliable final EU/EEA assessment, especially regarding subprocessors, specific server locations, and the specifically reviewable DPA. Therefore, overall 'conditional' rather than 'yes'.

**Sources**

- [https://tandemhealth.ai/product/data-security](https://tandemhealth.ai/product/data-security)
- [https://tandemhealth.ai/en/](https://tandemhealth.ai/en/)
- [https://tandemhealth.ai/product/pricing](https://tandemhealth.ai/product/pricing)
- [https://tandemhealth.ai/no/juridisk/personvern](https://tandemhealth.ai/no/juridisk/personvern)

The website contains several strong indications for GDPR-compliant use in the EU/EEA region: Tandem describes itself as a processor for customer data, refers to a data processing agreement, states that the processing and storage of patient data take place exclusively in European data centers, and explains that patient data are not used to train AI models. However, the publicly accessible website does not provide specific server countries/data center providers, a publicly viewable list of subprocessors, or a publicly accessible DPA text. As a result, use from an EU/EEA perspective appears plausibly well safeguarded, but is not documented with complete transparency.

**Positive**

Positive aspects include the explicit statements that all patient data are processed and stored in Europe, that no audio recordings are stored, that patient data are not used for AI training, and that Tandem is certified according to ISO 27001 and ISO 13485. In addition, the privacy policy describes its role as a processor and refers to a DPA.

**Negative**

A negative aspect is that the website does not provide any specific public information on individual server locations or countries, no publicly available list of subprocessors, and no directly viewable DPA content. Likewise, no on-premise, self-hosting, or clearly documented private cloud option was indicated on the website.

**Server location**

The website states that patient data are processed and stored exclusively in European data centers, or that all data remain within the EU. A specific country, specific data center, or specific hosting provider is not stated on the website.

## Hosting und Daten
- **On-Prem / lokales Hosting:** unknown
- **Private Cloud / Rechenzentrum:** teilweise / indirekt
- **EU SaaS / Managed:** abgedeckt
- **Hybrid:** unknown
- **AVV / DPA:** teilweise / indirekt
- **Kein Training auf Kundendaten:** abgedeckt
- **Open-Source / Transparenz-Pfad:** unknown

## Standort
**Land:** Sweden

**Taxonomie:** Sweden

Tandem Health AB: Malmskillnadsgatan 44A, 111 57 Stockholm, Sweden.
German legal notice / local company: Tandem Health Global GmbH, P6, 26, 68161 Mannheim.

## Vorteile
- Clear specialization in medical documentation and clinical workflows.
- Over 100 integrations with medical systems.
- Support for 50+ specialties.
- EU processing and storage of patient data.
- No audio storage after transcription.
- No use of patient or personal data for AI training.
- Strong formal security/quality signals: ISO 27001, ISO 13485, CE/UKCA, NHS/country-specific compliance notices.

## Nachteile
- Practically not meaningful for non-medical users, as the product is clearly tailored to clinical contexts.
- According to the pricing page, the free version is only usable to a limited extent in several advanced features.
- Enterprise features such as custom integrations, enterprise authentication, and customizable data retention are not included in the entry-level plan.
- The privacy policy permits transfers of certain personal data outside the EEA under protective safeguards; a fully publicly accessible detailed overview of all processors/subprocessors could not be fully verified in the browser.

## Quellen
- Offizielle Website: https://tandemhealth.ai/

## Letzter Datenstand
2026-05-01

## Originalseite
https://kifox.ai/en/ki-tools/tandem-health-en/