“Building a world where we do more of what we love, while our humanoid companions handle the rest.”
1X develops humanoid robots for household and general physical work. The current flagship product, NEO, is a humanoid home robot featuring Redwood AI, LLM, audio/visual intelligence, app control, a voice interface, remote control options, and Scheduled Expert Mode for tasks the robot cannot yet perform autonomously.
1X Technologies
Building a world where we do more of what we love, while our humanoid companions handle the rest.
Location: Norway ⓘ X Technologies AS: Henrich Gerners gate 8, 1530 Moss, Norway; organization number 929 455 568. The website also lists Palo Alto, California as the current location/base, but without the full address in the privacy policy.
Early Access – Ownership model with warranty, premium support, and priority delivery, as described on the order page. Other Refundable Deposit, Ownership, Subscription, Support/Priority Delivery, possibly future software/service enhancements. CE: unclear 1X clearly focuses on the household with NEO: laundry, tidying up, fetching items, switching off lights, personal assistance, LLM, audio/visual intelligence and Expert Mode. There is a charter partner program for Enterprise for large fleets, but CE for Europe has not been confirmed.
Target audience
With NEO, 1X Technologies is primarily targeting early adopters, tech-savvy households, robotics enthusiasts, smart home enthusiasts, researchers, creators, companies with innovation labs, and organizations that want to test humanoid assistance systems at an early stage. Unlike many industrial robotics companies, 1X explicitly positions NEO as a home robot for everyday life, household chores, and personal assistance. For households concerned about data privacy, families with high security requirements, or organizations with strict compliance standards, its use is only advisable after careful evaluation.
Outstanding features
NEO combines humanoid hardware with Redwood AI, a built-in large language model (LLM), audio intelligence, visual intelligence, memory, a voice interface, a mobile app, and remote control features. According to the specifications, the robot is 5’6” tall, weighs 66 lbs, can carry and lift objects, and features 4 beamforming microphones, dual stereo fisheye cameras, Wi-Fi, Bluetooth, and 5G. A particularly distinctive feature is Scheduled Expert Mode, which allows a 1X Expert to remotely monitor complex tasks when NEO has not yet mastered them autonomously.
Key Areas of Application
The main areas of application include household assistance, tidying up, laundry, simple errands, personal assistance, smart home interaction, personal conversation, robotic learning processes, human-robot interaction, research, demonstrations, content, and early consumer robotics pilots. NEO is not primarily an industrial humanoid, but rather a household robot with a long-term vision for general physical work.
Usage & Notes
NEO is controlled via voice commands and an app; according to the website, users can use the app to manage chore schedules, communicate remotely, monitor NEO, and access other features. Complex tasks can be supported via Expert Mode. This is precisely where the biggest pitfall lies: a humanoid robot in the home processes potentially highly sensitive environmental, audio, video, and behavioral data. Operators should clarify before use when cameras are active, whether data is stored or used for training, which people can have remote access, which rooms are excluded, how guests are informed, how children are protected, and which rights to deletion, export, and objection apply.
NEO from 1X Technologies is a humanoid home robot designed to assist people with everyday tasks in their own homes. Among other things, the home robot can tidy up rooms, fetch objects, open doors, control lights, fold laundry, and organize shelves. Tasks can be scheduled and monitored via voice commands or the NEO app. Redwood AI, an integrated language model, along with visual and acoustic intelligence, enable natural conversations, context-aware assistance, and the learning of new routines. For unfamiliar tasks, a 1X expert can remotely control and train the robot at scheduled times. NEO features a soft, padded body, protected joints, and tendon-based actuators for controlled movements around the home. With 22 degrees of freedom in each hand, it can grasp and handle objects with relative flexibility. The robot, which stands about 1.68 meters tall and weighs approximately 30 kilograms, offers up to four hours of runtime, charges itself automatically, and is suitable as a personal assistant, learning platform, and intelligent household helper.
| Target audience | Assessment |
|---|---|
| Private individuals | Yes, but currently very limited—NEO is explicitly positioned as a household robot; according to the official order page, delivery is initially planned for the U.S. (1x.tech) |
| Self-employed / Freelancers | To a limited extent – relevant for demos, research, smart home/robotics content, or testing; not as a standard office/productivity tool. |
| SMEs | To a limited extent – of interest for research, robotics labs, showcases, or future service/assistance scenarios; commercial use in the EU is not publicly confirmed. |
| Large enterprises | Limited – According to the company’s history, 1X has used EVE in factories and enterprise environments; NEO is currently focused on the home. (1x.tech) |
| Developers / Research Teams | Yes – relevant for Embodied AI, World Models, Redwood AI, teleoperation, robot safety, simulation, sensor technology, and humanoid navigation. |
| Household / Smart Home | Very well suited in terms of product focus – NEO is designed to handle everyday tasks, automate household chores, interact with users, and be controlled via app or voice. (1x.tech) |
| Data protection-critical organizations | Somewhat critical to limited – robots with camera, microphone, memory, remote control, and Expert Mode; no publicly verified EU DPA/AVV or EU hosting structure found. |
Hosting & Data
1) On-prem / local hosting
Meaning: The company operates the solution on its own hardware or within its own infrastructure. In the strictest sense, not only the application runs locally, but ideally the model as well.
2) Private cloud / data center
Meaning: The solution runs in a dedicated or more clearly separated cloud environment, often with a hosting provider or hyperscaler, but in a German data center or in a particularly controlled environment.
3) EU SaaS / managed
Meaning: The provider operates the solution itself as a service. The company uses the tool as a ready-made cloud service, ideally with EU data residency.
4) Hybrid
Meaning: One part of the processing remains internal / local / in a private cloud, while another part runs in an external cloud or EU SaaS.
5) AVV / DPA
Meaning: This is the data processing agreement or Data Processing Addendum. It governs that the provider processes personal data on behalf of the customer and is bound by the customer's instructions.
6) No training
Meaning: The provider does not use your prompts, uploads, attachments, chat histories, or outputs for training or improving the general model — ideally excluded by contract.
7) Open-source / transparency path
Meaning: There is a path toward greater technical transparency and sovereignty, for example through:
- open models
- documented components
- self-hostable parts
- traceable architecture
- export / switching options
| On-prem / local hosting | ⚠️ |
| Private cloud / data center | ❓ |
| EU SaaS / Managed | ⚠️ |
| Hybrid | ✅ |
| DPA / AVV | ❓ |
| No training on customer data | ⚠️ |
| Open source / transparency path | ⚠️ |
Overall assessment:
A humanoid home robot featuring app, remote control, AI, Expert Mode, and learning capabilities; not a traditional SaaS or self-hosting model. 1X describes NEO as a home robot designed to take on tedious, everyday household tasks. The product combines autonomous household functions, a voice interface, a mobile app, self-charging, remote control, Redwood AI, a built-in LLM, audio intelligence, memory, visual intelligence, and navigation.
Hosting model: Physical robot plus mobile app, connectivity, AI features, potential remote control, and 1X Expert support. According to the official website, NEO can be controlled remotely via a mobile app and VR device; for complex tasks, a 1X Expert can remotely supervise actions at scheduled times.
Data processing: Relevant data types potentially include account data, order data, payment/transaction data, device and network data, IP-based location data, cookie/website data, app data, camera/video data, audio data, environmental data, robotics logs, task schedules, memory information, and remote control sessions. The Privacy Policy lists, among other things, device/network data, IP address, MAC address, cookie identifiers, browser/device information, location information derived from IP address, and online activity data.
Training / Learning: According to the official product page, NEO uses Redwood AI, a generalist AI or vision-language model for learning and performing household tasks. According to 1X, NEO comes with basic autonomy and is designed to unlock new capabilities through use. No clear public commitment regarding the non-training of household/robotics data was found in official sources: No verified information available.
Deletion / Retention: The Privacy Policy does not specify fixed retention periods for NEO robot data, but instead stores personal data based on criteria such as relevance, record-keeping obligations, statutes of limitations, legal requirements, and business interests.
Conclusion:
1X NEO is technologically particularly exciting for home use and embodied AI, but sensitive from a data protection perspective: the camera, microphone, memory, remote control, and Expert Mode make a thorough review imperative. For German users or organizations, no reliable statement can currently be made regarding EU hosting, AVV/DPA, CE conformity, or regular availability.
| On-prem / local hosting | ⚠️ |
| Private cloud / data center | ❓ |
| EU SaaS / Managed | ⚠️ |
| Hybrid | ✅ |
| DPA / AVV | ❓ |
| No training on customer data | ⚠️ |
| Open source / transparency path | ⚠️ |
Overall assessment:
A humanoid home robot featuring app, remote control, AI, Expert Mode, and learning capabilities; not a traditional SaaS or self-hosting model. 1X describes NEO as a home robot designed to take on tedious, everyday household tasks. The product combines autonomous household functions, a voice interface, a mobile app, self-charging, remote control, Redwood AI, a built-in LLM, audio intelligence, memory, visual intelligence, and navigation.
Hosting model: Physical robot plus mobile app, connectivity, AI features, potential remote control, and 1X Expert support. According to the official website, NEO can be controlled remotely via a mobile app and VR device; for complex tasks, a 1X Expert can remotely supervise actions at scheduled times.
Data processing: Relevant data types potentially include account data, order data, payment/transaction data, device and network data, IP-based location data, cookie/website data, app data, camera/video data, audio data, environmental data, robotics logs, task schedules, memory information, and remote control sessions. The Privacy Policy lists, among other things, device/network data, IP address, MAC address, cookie identifiers, browser/device information, location information derived from IP address, and online activity data.
Training / Learning: According to the official product page, NEO uses Redwood AI, a generalist AI or vision-language model for learning and performing household tasks. According to 1X, NEO comes with basic autonomy and is designed to unlock new capabilities through use. No clear public commitment regarding the non-training of household/robotics data was found in official sources: No verified information available.
Deletion / Retention: The Privacy Policy does not specify fixed retention periods for NEO robot data, but instead stores personal data based on criteria such as relevance, record-keeping obligations, statutes of limitations, legal requirements, and business interests.
Conclusion:
1X NEO is technologically particularly exciting for home use and embodied AI, but sensitive from a data protection perspective: the camera, microphone, memory, remote control, and Expert Mode make a thorough review imperative. For German users or organizations, no reliable statement can currently be made regarding EU hosting, AVV/DPA, CE conformity, or regular availability.
Strengths & weaknesses at a glance
| Strengths | Weaknesses |
|---|---|
| - Significantly more concrete consumer offer than many competitors | - Early product phase and early access character |
| - Official order page with subscription/ownership structure | - Strong data protection concerns due to cameras, microphones, memory, app monitoring, remote control and expert mode |
| - Focus on household, chores, voice control and personal assistance | - Not fully autonomous for complex tasks |
| - Redwood AI, built-in LLM, audio intelligence, memory and visual intelligence | - Server locations, AVV/DPA, subprocessors, training/deletion logic and EU-specific data protection documents not sufficiently publicly documented |
| - Soft body, pinch-proof design, Tendon Drive and quiet operation according to specification | - Consumer household use with teleoperation is particularly sensitive in legal and practical terms |
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GDPR-compliant usage possible?
Overall assessment: Unclear to conditionally GDPR-compliant.
On the positive side, 1X provides a Privacy Policy, describes data protection rights such as access, copying, rectification, erasure, restriction, objection, and withdrawal of consent, and mentions international data transfers with safeguards in accordance with applicable law. According to the official website, the Terms are subject to Norwegian law and the jurisdiction of Oslo, while the About page describes 1X as an AI and robotics company headquartered in Palo Alto, California.
A negative aspect is that the publicly visible Privacy Policy is heavily focused on the website, communications, waitlists, orders, transactions, marketing, device/network data, cookies, and applications. However, particularly sensitive data is relevant to the practical operation of NEO: camera, microphones, visual environment, audio, memory, remote access, mobile app, Expert Mode, and robotics data. According to the product page, NEO features dual stereo cameras, four beamforming microphones, Wi-Fi, Bluetooth, and 5G; additionally, NEO can be controlled remotely via app/VR, and 1X Experts can remotely assist with scheduled tasks.
Server location: No verified information on EU hosting or EU data residency is available. The Privacy Policy states that personal data may be transferred to affiliated companies and service providers in the U.S. and other jurisdictions.
BPA/DPA: No publicly available GDPR-compliant BPA/DPA, no complete list of subprocessors, and no robot-specific EU data protection documentation found: No reliable information available.
Conclusion: For private use in the U.S., NEO is positioned as an early-access household robot. For Germany/the EU, its compliance with the GDPR cannot currently be reliably assessed. Before use, the following should be checked in particular: CE/product safety status, DPA, third-country transfers, camera/audio consent, remote access by 1X Experts, memory function, deletion, cloud storage, app data, and network data.