“Building a world where we do more of what we love, while our humanoid companions handle the rest.”
1X develops humanoid robots for household and general physical work. The current flagship product, NEO, is a humanoid home robot featuring Redwood AI, LLM, audio/visual intelligence, app control, a voice interface, remote control options, and Scheduled Expert Mode for tasks the robot cannot yet perform autonomously.
1X Technologies
Building a world where we do more of what we love, while our humanoid companions handle the rest.
Location: Norway ⓘ X Technologies AS: Henrich Gerners gate 8, 1530 Moss, Norway; organization number 929 455 568. The website also lists Palo Alto, California as the current location/base, but without the full address in the privacy policy.
Early Access – Ownership model with warranty, premium support, and priority delivery, as described on the order page. Other Refundable Deposit, Ownership, Subscription, Support/Priority Delivery, possibly future software/service enhancements. CE: unclear 1X clearly focuses on the household with NEO: laundry, tidying up, fetching items, switching off lights, personal assistance, LLM, audio/visual intelligence and Expert Mode. There is a charter partner program for Enterprise for large fleets, but CE for Europe has not been confirmed.
Target audience
With NEO, 1X Technologies is primarily targeting early adopters, tech-savvy households, robotics enthusiasts, smart home enthusiasts, researchers, creators, companies with innovation labs, and organizations that want to test humanoid assistance systems at an early stage. Unlike many industrial robotics companies, 1X explicitly positions NEO as a home robot for everyday life, household chores, and personal assistance. For households concerned about data privacy, families with high security requirements, or organizations with strict compliance standards, its use is only advisable after careful evaluation.
Outstanding features
NEO combines humanoid hardware with Redwood AI, a built-in large language model (LLM), audio intelligence, visual intelligence, memory, a voice interface, a mobile app, and remote control features. According to the specifications, the robot is 5’6” tall, weighs 66 lbs, can carry and lift objects, and features 4 beamforming microphones, dual stereo fisheye cameras, Wi-Fi, Bluetooth, and 5G. A particularly distinctive feature is Scheduled Expert Mode, which allows a 1X Expert to remotely monitor complex tasks when NEO has not yet mastered them autonomously.
Key Areas of Application
The main areas of application include household assistance, tidying up, laundry, simple errands, personal assistance, smart home interaction, personal conversation, robotic learning processes, human-robot interaction, research, demonstrations, content, and early consumer robotics pilots. NEO is not primarily an industrial humanoid, but rather a household robot with a long-term vision for general physical work.
Usage & Notes
NEO is controlled via voice commands and an app; according to the website, users can use the app to manage chore schedules, communicate remotely, monitor NEO, and access other features. Complex tasks can be supported via Expert Mode. This is precisely where the biggest pitfall lies: a humanoid robot in the home processes potentially highly sensitive environmental, audio, video, and behavioral data. Operators should clarify before use when cameras are active, whether data is stored or used for training, which people can have remote access, which rooms are excluded, how guests are informed, how children are protected, and which rights to deletion, export, and objection apply.
NEO from 1X Technologies is a humanoid home robot designed to assist people with everyday tasks in their own homes. Among other things, the home robot can tidy up rooms, fetch objects, open doors, control lights, fold laundry, and organize shelves. Tasks can be scheduled and monitored via voice commands or the NEO app. Redwood AI, an integrated language model, along with visual and acoustic intelligence, enable natural conversations, context-aware assistance, and the learning of new routines. For unfamiliar tasks, a 1X expert can remotely control and train the robot at scheduled times. NEO features a soft, padded body, protected joints, and tendon-based actuators for controlled movements around the home. With 22 degrees of freedom in each hand, it can grasp and handle objects with relative flexibility. The robot, which stands about 1.68 meters tall and weighs approximately 30 kilograms, offers up to four hours of runtime, charges itself automatically, and is suitable as a personal assistant, learning platform, and intelligent household helper.
| Target audience | Assessment |
|---|---|
| Private individuals | Yes, but currently very limited—NEO is explicitly positioned as a household robot; according to the official order page, delivery is initially planned for the U.S. (1x.tech) |
| Self-employed / Freelancers | To a limited extent – relevant for demos, research, smart home/robotics content, or testing; not as a standard office/productivity tool. |
| SMEs | To a limited extent – of interest for research, robotics labs, showcases, or future service/assistance scenarios; commercial use in the EU is not publicly confirmed. |
| Large enterprises | Limited – According to the company’s history, 1X has used EVE in factories and enterprise environments; NEO is currently focused on the home. (1x.tech) |
| Developers / Research Teams | Yes – relevant for Embodied AI, World Models, Redwood AI, teleoperation, robot safety, simulation, sensor technology, and humanoid navigation. |
| Household / Smart Home | Very well suited in terms of product focus – NEO is designed to handle everyday tasks, automate household chores, interact with users, and be controlled via app or voice. (1x.tech) |
| Data protection-critical organizations | Somewhat critical to limited – robots with camera, microphone, memory, remote control, and Expert Mode; no publicly verified EU DPA/AVV or EU hosting structure found. |
Hosting & Data
1) On-prem / local hosting
Meaning: The company operates the solution on its own hardware or within its own infrastructure. In the strictest sense, not only the application runs locally, but ideally the model as well.
2) Private cloud / data center
Meaning: The solution runs in a dedicated or more clearly separated cloud environment, often with a hosting provider or hyperscaler, but in a German data center or in a particularly controlled environment.
3) EU SaaS / managed
Meaning: The provider operates the solution itself as a service. The company uses the tool as a ready-made cloud service, ideally with EU data residency.
4) Hybrid
Meaning: One part of the processing remains internal / local / in a private cloud, while another part runs in an external cloud or EU SaaS.
5) AVV / DPA
Meaning: This is the data processing agreement or Data Processing Addendum. It governs that the provider processes personal data on behalf of the customer and is bound by the customer's instructions.
6) No training
Meaning: The provider does not use your prompts, uploads, attachments, chat histories, or outputs for training or improving the general model — ideally excluded by contract.
7) Open-source / transparency path
Meaning: There is a path toward greater technical transparency and sovereignty, for example through:
- open models
- documented components
- self-hostable parts
- traceable architecture
- export / switching options
| On-prem / local hosting | ⚠️ |
| Private cloud / data center | ❓ |
| EU SaaS / Managed | ❓ |
| Hybrid | ⚠️ |
| DPA / AVV | ❓ |
| No training on customer data | ❓ |
| Open source / transparency path | ⚠️ |
On-prem / local hosting: partially
The website states that models run “directly onboard our robots” and that NVIDIA technologies are used for “running models directly onboard our robots.” This suggests local device processing on the robot, but it is not an explicit on-premises/self-hosting option for customers using their own infrastructure.
Private Cloud / Data Center: Indirect / Not Available
There are references to cloud and data center infrastructure for training and simulation, such as “GPU simulations in parallel in the cloud” and deployment across “data center and edge environments.” However, the website does not offer or describe a dedicated or customer-specific private cloud/data center option.
EU SaaS / Managed: unclear
The website showcases App, Voice, Remote, and Expert Mode features, but makes no mention of EU data residency or an EU-operated managed SaaS. At the same time, the Privacy Policy references international transfers to the U.S. and other jurisdictions.
Hybrid: Partially
The website describes a mixed architecture consisting of local/onboard processing, “off-board language,” app/remote functions, and planned remote supervision by 1X experts. This suggests hybrid processing, although no formal hybrid operating model for customers is documented.
DPA: unclear
No DPA was found on the website. The Privacy Policy and Legal pages do not contain any linked or described data processing agreement in the content found.
No training: indirect / not available
On the contrary, the AI page explicitly states that “Redwood is training on both successes and failures” and that NEO can “learn from every interaction.” No assurance that prompts, uploads, history data, or outputs are not used for training—or an opt-out option for this—was found on the website.
Open Source / Transparency Path: Partial
The website lists open-source components in the stack, specifically NVIDIA Isaac Sim and Isaac Lab as “open-source frameworks.” However, a comprehensive open-source/self-hosting/export path for the product itself is not described.
Data Processing
According to the website, 1X processes data via the website, orders/pre-orders, and support. For the NEO product, the website describes local/onboard inference, an “off-board language,” mobile app and voice features, as well as “Scheduled Expert Mode,” in which a 1X expert can remotely supervise actions. For development and training, 1X mentions cloud, data center, and simulation infrastructure. The website does not clearly distinguish between customer data, telemetry, training data, and support data.
Conclusion
For a German tool directory, the documentation is currently too incomplete to warrant a positive GDPR approval. While there are recognizable elements of local processing and some signs of transparency, the key compliance components for professional use—in particular, the AVV/DPA, subprocessors, specific data residency, server locations, and clear “no-training” commitments—are not specified on the website. Therefore, the overall assessment is “unclear.”
Sources
| On-prem / local hosting | ⚠️ |
| Private cloud / data center | ❓ |
| EU SaaS / Managed | ❓ |
| Hybrid | ⚠️ |
| DPA / AVV | ❓ |
| No training on customer data | ❓ |
| Open source / transparency path | ⚠️ |
On-prem / local hosting: partially
The website states that models run “directly onboard our robots” and that NVIDIA technologies are used for “running models directly onboard our robots.” This suggests local device processing on the robot, but it is not an explicit on-premises/self-hosting option for customers using their own infrastructure.
Private Cloud / Data Center: Indirect / Not Available
There are references to cloud and data center infrastructure for training and simulation, such as “GPU simulations in parallel in the cloud” and deployment across “data center and edge environments.” However, the website does not offer or describe a dedicated or customer-specific private cloud/data center option.
EU SaaS / Managed: unclear
The website showcases App, Voice, Remote, and Expert Mode features, but makes no mention of EU data residency or an EU-operated managed SaaS. At the same time, the Privacy Policy references international transfers to the U.S. and other jurisdictions.
Hybrid: Partially
The website describes a mixed architecture consisting of local/onboard processing, “off-board language,” app/remote functions, and planned remote supervision by 1X experts. This suggests hybrid processing, although no formal hybrid operating model for customers is documented.
DPA: unclear
No DPA was found on the website. The Privacy Policy and Legal pages do not contain any linked or described data processing agreement in the content found.
No training: indirect / not available
On the contrary, the AI page explicitly states that “Redwood is training on both successes and failures” and that NEO can “learn from every interaction.” No assurance that prompts, uploads, history data, or outputs are not used for training—or an opt-out option for this—was found on the website.
Open Source / Transparency Path: Partial
The website lists open-source components in the stack, specifically NVIDIA Isaac Sim and Isaac Lab as “open-source frameworks.” However, a comprehensive open-source/self-hosting/export path for the product itself is not described.
Data Processing
According to the website, 1X processes data via the website, orders/pre-orders, and support. For the NEO product, the website describes local/onboard inference, an “off-board language,” mobile app and voice features, as well as “Scheduled Expert Mode,” in which a 1X expert can remotely supervise actions. For development and training, 1X mentions cloud, data center, and simulation infrastructure. The website does not clearly distinguish between customer data, telemetry, training data, and support data.
Conclusion
For a German tool directory, the documentation is currently too incomplete to warrant a positive GDPR approval. While there are recognizable elements of local processing and some signs of transparency, the key compliance components for professional use—in particular, the AVV/DPA, subprocessors, specific data residency, server locations, and clear “no-training” commitments—are not specified on the website. Therefore, the overall assessment is “unclear.”
Sources
Strengths & weaknesses at a glance
| Strengths | Weaknesses |
|---|---|
| - Significantly more concrete consumer offer than many competitors | - Early product phase and early access character |
| - Official order page with subscription/ownership structure | - Strong data protection concerns due to cameras, microphones, memory, app monitoring, remote control and expert mode |
| - Focus on household, chores, voice control and personal assistance | - Not fully autonomous for complex tasks |
| - Redwood AI, built-in LLM, audio intelligence, memory and visual intelligence | - Server locations, AVV/DPA, subprocessors, training/deletion logic and EU-specific data protection documents not sufficiently publicly documented |
| - Soft body, pinch-proof design, Tendon Drive and quiet operation according to specification | - Consumer household use with teleoperation is particularly sensitive in legal and practical terms |
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GDPR-compliant usage possible?
The website includes a privacy policy, but key information regarding data processing on behalf of others, subprocessors, specific server locations, EU data residency, and contractual safeguards is missing, making it impossible to conduct a reliable GDPR assessment. The privacy policy also mentions international data transfers to the U.S. and other jurisdictions without providing the detailed evidence typically found on a German tool directory website.
Positive
On the positive side, there is a privacy policy that includes data subject rights, a contact option via “[email protected],” and a section on international data transfers. In addition, the website describes technical architecture details such as “onboard” and “off-board language” as well as remote supervision, which allows for certain inferences regarding data processing.
Negative
On the negative side, the website does not include a Data Processing Agreement (DPA), a list of subprocessors, a specific EU data residency, named data centers or server locations, an explicit opt-out from AI training using usage data, or reliable certification evidence. The Privacy Policy also states that personal data may be transferred to affiliated companies and service providers in the U.S. and other jurisdictions.
Server Location
Not specifically stated on the website. The Privacy Policy only states that personal data may be transferred to affiliated companies and service providers in the U.S. and other jurisdictions; specific data centers or countries where the main processing takes place are not named.